WSL Not Working: WslRegisterDistribution failed with error: 0x8037011e

[raybeecham]

Windows Version

Microsoft Windows [Version 10.0.19045.4412]

WSL Version

2.1.5.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.146.1-2

Distro Version

No response

Other Software

Repro Steps

1. wsl --install -d ubuntu-18.04
2. Installing and then goes to this error WslRegisterDistribution failed with error: 0x8037011e
   Error: 0x8037011e The host compute system service has disconnected unexpectedly.
   

Expected Behavior

Install Ubuntu 18.04 LTS

Actual Behavior

I receive this error: WslRegisterDistribution failed with error: 0x8037011e
Error: 0x8037011e The host compute system service has disconnected unexpectedly.

Diagnostic Logs

DebugAnalysis.docx
WslLogs-2024-06-07_09-13-13.zip

[github-actions]

Logs are required for review from WSL team

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Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

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View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Open similar issues:

• WslRegisterDistribution failed with error: 0x80070490 Error: 0x80070490 Element not found (#7946), similarity score: 0.84

Closed similar issues:

• WslRegisterDistribution failed with error: 0x80070002 (#10660), similarity score: 0.84
• WslRegisterDistribution failed with error: 0x8037011e (#6794), similarity score: 0.83
• WslRegisterDistribution failed with error: 0xc03a0014 during Ubuntu installation (#10555), similarity score: 0.82
• Wsl error (WslRegisterDistribution failed with error: 0x8007023e) (#8416), similarity score: 0.82

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[github-actions]

Diagnostic information

Issue was edited and new log file was found: https://github.com/user-attachments/files/15740890/WslLogs-2024-06-07_09-13-13.zip
Detected appx version: 2.1.5.0

[sumo]

I am seeing a similar issue that seems to be caused by Update KB5037853. On an clean installation of Windows 11 that did an update for KB5037853 I had the following with an existing WSL2 install when started

WSL2 is not supported with your current machine configuration.
Please enable the "Virtual Machine Platform" optional component and ensure virtualisation is enabled in the BIOS.
Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution
For information please visit https://aka.ms/enablevirtualization
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED

When trying to install Ubuntu I got the following:

Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x80370102
Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
For information please visit https://aka.ms/enablevirtualization
Press any key to continue...

None of the troubleshooting steps in https://learn.microsoft.com/en-us/windows/wsl/troubleshooting#installation-issues made any difference.

I uninstalled KB5037853 and my Debian existing instance starts up fine and the Ubuntu installation completes. My working install is

WSL version: 2.1.5.0
Kernel version: 5.15.146.1-2
WSLg version: 1.0.60
MSRDC version: 1.2.5105
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.25131.1002-220531-1700.rs-onecore-base2-hyp
Windows version: 10.0.22631.3593

Windows information is

Edition	Windows 11 Pro
Version	23H2
Installed on	‎7/‎06/‎2024
OS build	22631.3593
Experience	Windows Feature Experience Pack 1000.22700.1003.0

I will reapply the update and collect wsl logs and post those.

[sumo]

Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?

[raybeecham]

Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?

Yeah, I'm not sure what the problem is

[thethepai]

I was able to use wsl2 normally, and encountered the same issue today, I modified the regkeys according to this: #11697 (comment)
and the problem solved.

[thethepai]

another option I found is this:https://askubuntu.com/questions/1401830/wsl-not-working-after-update-from-microsoft-store