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Crash when loading 3D model upload window. #177

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tjohnsonhvac opened this issue Jun 30, 2019 · 0 comments
Open

Crash when loading 3D model upload window. #177

tjohnsonhvac opened this issue Jun 30, 2019 · 0 comments

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@tjohnsonhvac
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tjohnsonhvac commented Jun 30, 2019

SEToolbox Version: 1.191.20.1
SE Version: 1.191.105

SEToolbox crashed

when load 3d model window opened, window was blank for a few seconds, then app crashed.

Steps to Reproduce

  1. open SE toolbox.
  2. load in map (version number is the latest SE version)
  3. from the import dropdown, click 3d model.
  4. new window opens but is blank, then app crashes.

Computer Info:

windows 10 64
Norton Security Suite

steps already taken to resolve:

  1. uninstalled SE Toolbox and re-installed
  2. fully disabled Norton
  3. tried with an unmodded current version world.
  4. tried with an unmodded older version world.

SEToolbox Event Log

3 logs:

  1. informational:
    Fault bucket 1608260814062601350, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

Problem signature:
P1: SEToolbox.exe
P2: 1.191.20.2
P3: 5d08993e
P4: atiumd64.dll
P5: 23.20.15002.11
P6: 5a287485
P7: c0000005
P8: 00000000002fee98
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE751.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF27D.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF29E.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF29C.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2FA.tmp.txt

These files may be available here:
Report.zip

Analysis symbol:
Rechecking for solution: 0
Report Id: 0fb3ba22-b1b6-4051-bad7-a987df8a56cf
Report Status: 268435456
Hashed bucket: 21d71c09e7f5ca664651b0b08061c486
Cab Guid: 0


  1. Error:
    Faulting application name: SEToolbox.exe, version: 1.191.20.2, time stamp: 0x5d08993e
    Faulting module name: atiumd64.dll, version: 23.20.15002.11, time stamp: 0x5a287485
    Exception code: 0xc0000005
    Fault offset: 0x00000000002fee98
    Faulting process id: 0x1090
    Faulting application start time: 0x01d52f60bfb5ab28
    Faulting application path: C:\Program Files (x86)\MidSpace\SEToolbox\SEToolbox.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atiumd64.dll
    Report Id: 0fb3ba22-b1b6-4051-bad7-a987df8a56cf
    Faulting package full name:
    Faulting package-relative application ID:

  1. Error:
    Application: SEToolbox.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 00007FFAFA85EE98

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