FSGetter is a python package used to pull FreshService knowledgebase articles to a local machine.
Documentation home: https://kbgetter.readthedocs.io/en/latest/
- Python 3.7+
- pip 21.3.1+
pip install kbgetter- Create database, articles and local articles.
from kbgetter import FSGetter
#Please get your API key by following the instructions at https://api.freshservice.com/#authentication
#username must be the API key. username/password is no longer supported
api_key = 'your_api_key'
#password will always be 'X' for API key usernames
password = 'X'
#kb_url is the base instance of FreshService for an organization
kb_url = 'https://mycompany.freshservice.com'
#kb_name, in this example, is the directory where this script and KBgetter.py is stored and is a relative path
kb_name = './'
#current_categories is passed to make_articles to limit the articles created by category
#the categories' IDs (integers) listed here are the categories that have D365 and associated systems documentation
current_categories = [523212, 523213, 523214]
kb = FSGetter(api_key,password,kb_url,'./')
builder = kb.build_kb()
#passing current_categories to make_articles limits the articles created by category.
#if nothing is passed to make_articles all articles in solutions will be created.
make_articles = kb.make_articles(current_categories)
print('%s articles created'%make_articles)
make_local = kb.make_local_articles()
print('%s local articles created'%make_local)- View all categories from the database.
from tinydb import TinyDB
db = TinyDB('db.json')
categories = db.table('categories')
for category in categories:
input("ID = %s, Name = %s, Description = %s"%(category['id'],category['name'],category['description']))