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# Bundler Issues | ||
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## Troubleshooting | ||
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Before reporting a bug, try these troubleshooting steps: | ||
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rm -rf ~/.bundle/ ~/.gem/ .bundle/ Gemfile.lock | ||
bundle install | ||
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## Reporting bugs | ||
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If you are still having problems, please report bugs to the [Bundler issue tracker](http://github.com/carlhuda/bundler/issues/). | ||
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Instructions that allow the Bundler team to reproduce your issue are vitally important. When you report a bug, please create a gist of the following information and include a link in your ticket: | ||
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- What version of bundler you are using | ||
- What version of Ruby you are using | ||
- Whether you are using RVM, and if so what version | ||
- Your Gemfile | ||
- Your Gemfile.lock | ||
- If you are on 0.9, whether you have locked or not | ||
- If you are on 1.0, the result of `bundle config` | ||
- The command you ran to generate exception(s) | ||
- The exception backtrace(s) | ||
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If you are using Rails 2.3, please also include: | ||
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- Your boot.rb file | ||
- Your preinitializer.rb file | ||
- Your environment.rb file |
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