Monento syncing is not working

[trotskylenin]

Hello guys!
Today my syncing with monento stopped working.
At first I got an error message saying "authentication error" so I disconnected both my mobile app and my desktop app from the cloud storage.

After that I was not able to connect again - you can notice that the Connect option is greyed out -.

Can you please help me?

[mnasyrov]

Hello! I answered you by the registered email address.

[trotskylenin]

Not sure if you received my emails. Monento is no longer listed in Google Play, that's why my subscription stopped working.

[mnasyrov]

@trotskylenin The app has been removed from the Google Play Store. While I am investigating this issue, I have enabled a custom subscription for your account.

[trotskylenin]

Thank you Mikhail. I use Monento everyday in different devices so this was crucial.
I hope you can solve the issue with Google soon.

[trotskylenin]

Hi Mikhail. Sorry for bothering you. Today I lost my connection to Monento cloud again. Can you help me? Regards!

[mnasyrov]

Hello. It seems like issues with hosting, ip addresses and dns provider.

[mnasyrov]

@trotskylenin Please, check the connection. It should be fixed.

[trotskylenin]

It works now.
Thanks again!