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Custom Questions at the start of dm chat #2806

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Mystik01 opened this issue Jun 8, 2020 · 15 comments
Closed

Custom Questions at the start of dm chat #2806

Mystik01 opened this issue Jun 8, 2020 · 15 comments
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config suggestion New config option feature request out of scope Create a plugin for this feature instead priority: low Something that's not on top of the list. You are free to submit a pull request though

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@Mystik01
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Mystik01 commented Jun 8, 2020

Is your feature request related to a problem? Please describe.
A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
Feature is not related to a problem

Describe the solution you'd like
A clear and concise description of what you want to happen.

When members open a chat, they are greeted with custom questions that we can setup, some questions should be have a specific answers too.
Q1, what's the subject of your enquiry?
Q2, please provide a description of your enquiry.
Then this information will be displayed as the first messages in the channel where the messages are sent and received by the mod. Some questions should have specific answers eg, if your reporting a discord user the bot should be able to detect if that's a valid user in the server that the user has replied with.

Describe alternatives you've considered
A clear and concise description of any alternative solutions or features you've considered.

Categories, when members open a chat, they have to select a category that their issue fits into and could use reactions to choose the category. See image below, from Yunite Discord Bot.
Screenshot_20200608-234500~2

Who will this benefit
Does this feature apply to a great portion of users?

It will benefit mods or who ever answers the tickets, helps them know what issue that the user has.

Additional context
Add any other context or screenshots about the feature request here.

None.

@Mystik01 Mystik01 changed the title your title here Custom Questions at the start of dm chat Jun 8, 2020
@martinbndr
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Yea that would be a nice idea!

@Anonymyous678
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👍 This seems to be useful idea. Please make plugin for this.

@lorenzo132
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Hey @Anonymyous678 @martinbndr and @Mystik01 ,
This already is possibly without plugin, simply do ?config set thread_creation_response Your custom message here

@lorenzo132
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Just the catagory choosing isn't a feature

@Anonymyous678
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Yes but i want reaction menu with number buttons for choosing support department before opening thread. Or maybe bot should ask some setuped questions before opening thread (something like application bot)

@lorenzo132
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@Anonymyous678 You may request this plugin idea in our plugin server^^ https://discord.gg/4JE4XSW
i'm pretty sure someone is willing to put a bit of time in it to make a plugin for this

@Merp-Me
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Merp-Me commented Aug 7, 2020

Yes, this addition would be amazing, it would sort out all threads and not mix them up with the regular ones. Instead of a plugin, if it could just be a new feature, it would be a lot better :p

@Anonymyous678
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Yes, this addition would be amazing, it would sort out all threads and not mix them up with the regular ones. Instead of a plugin, if it could just be a new feature, it would be a lot better :p

👍 I agree with this

@StephenDaDev
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I would merge #2773 (Confirm Thread Creation) Into this as well, have a "Nevermind I don't wish to create a thread" option by default.

@ririko5834
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I like this feature request. This would be great, please add it.

@Anonymyous678
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This is so amazing feature request 👍

@Anonymyous678
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Why is this still not completed?

@Ronish1122
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Would be great to have a feature like this :)

@Anonymyous678
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Anonymyous678 commented Oct 15, 2020

@Ronish1122 Yes, it would be great.

@fourjr fourjr added config suggestion New config option feature request priority: low Something that's not on top of the list. You are free to submit a pull request though labels Oct 28, 2020
@fourjr fourjr added the out of scope Create a plugin for this feature instead label Nov 10, 2020
@fourjr
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fourjr commented Nov 10, 2020

I just had a read through this again. From my understanding, the request is to have the bot send an embed and wait for user's reactions, relay reactions to the bot.

Here are the reasons for labelling it as out of scope:

  1. A plugin can easily accomplish these steps as the on_thread_ready is exposed.
  2. Reactions are linked from user -> mod, a mod can easily send out these messages and any reactions would be visible on both ends.

@fourjr fourjr closed this as completed Nov 10, 2020
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Labels
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