Let modmail assign modmail ticket in specific category

[Sasiko]

Setup a config var of how many category you want.
Make sure the category is properly labeled.
Example
Category: Role assignment, Suggestions, Report scams

When users DM modmail to start a new modmail thread, when that user type any of those category names, modmail bot will then assign that thread to the appropriate category.

Example if user typed Role assignment, i want this role and modmail bot will be able to recognize that

if it cant find any of the category name, just have a default uncategorized ticket id

[Bobinatorxl]

This is what I have been looking for, this would help so much!

[Anonymyous678]

Yes, modmail categories is great idea

[Anonymyous678]

Maybe add option to create reaction panels (something like TicketTool panels) with categories

[Aesth3tical]

Maybe add option to create reaction panels (something like TicketTool panels) with categories
Why do that, when support teams can just use the "move" function to move threads with a single command?

[Bobinatorxl]

Maybe I am not sure how the move function works, do you do for example ?move cause I thought that wasn't how that worked.

[Aesth3tical]

Yes. it is "?move Category name/ID". If your category consists of more than one word, put the name in " ".

[fourjr]

Duplicate of #2806