Fix broken form on legal page

[enavajas]

Hello. We were notified by legal that the form Report of Misuse of Mozilla Trademarks (here) seems to be broken.

They haven't been seeing submissions for over a week, which piqued their curiosity, and when they did a test submission (it routes to trademarks@mozilla.com), it did not come through.

Are we able to determine what could be wrong and try to find a fix for it? Thank you!!

I have been notified that this is fairly urgent.

[alexgibson]

@stevejalim @robhudson when I test the form things seem to work OK here, and it says things were sent successfully when I fill out a test submission.

Could one of you take a look to see if there's a back-end issue here perhaps? Thanks

[stevejalim]

Shelling into a production pod, I can see we still have email-sending credentials enabled.

I tried to send an email to myself to confirm that it's working:

>>> send_mail(subject="testing email is sent", message="testing", recipient_list=["REDACTED+test1@mozilla.com"], from_email="noreply@mozilla.com")
1

However, several minutes later, the message from the server hasn't landed in my inbox. I tried emailing the same address from a different account, to check that it's receiving ok, and that message got through.

I'll look and see if there are any obvious errors/messages in the console for the SMTP provider, but I think we're into SRE zone here. @bkochendorfer can I tag you in here, please?

[stevejalim]

Update: I can't see flatlining in the SMTP sender's metrics - email sending appears to be working but I'd welcome a double-check, because clearly I didn't get the (two) test emails I send from a production pod.

Thought: maybe the credentials are stale/expired, but surely that would result in a failed attempt to send the email in the first place, as it's done directly via SMTP in the current process, and not deferred to a queue to send later

[enavajas]

Confirmed April 30th was the last submission to the form @stevejalim