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after firmware upgrade to 4.58.11.8391, camera feed doesn't work across internet anymore #1113

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guocity opened this issue Feb 2, 2024 · 27 comments

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@guocity
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guocity commented Feb 2, 2024

after firmware upgrade to
wyzecam v3pro -> 4.58.11.8391,
wyzecam v3 -> 4.36.11.8391

RTSP feed work on local area network only,
RTSP feed stop working on the internet completely, only some thumbnail send over, really useless

camera feed doesn't work across internet anymore

@jshg46
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jshg46 commented Feb 2, 2024

I have a v3 doing the same exact thing. I can view feed in Wyze app but not Wyze docker.

@jshg46
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jshg46 commented Feb 3, 2024

It would appear that some apps are having a relay problem after the newest firmware update. Which will not let the camera work if out of network.

@guocity
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guocity commented Feb 4, 2024

It would appear that some apps are having a relay problem after the newest firmware update. Which will not let the camera work if out of network.

yea, that sucks

@braynerz
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braynerz commented Feb 4, 2024

I am experiencing the same exact thing, updated two V3's and now cannot get their feed at all on docker, valid to mention that the cameras are not in the same network, I tried all the suggestions in this repository but no luck so far, hopefully wyze stops to push updates that break this awesome bridge

wyze

@jshg46
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jshg46 commented Feb 4, 2024

It must not be hard to fix. I see Tinycam has already fixed it.

@NLVMike
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NLVMike commented Feb 7, 2024

It must not be hard to fix. I see Tinycam has already fixed it.

Um... no they absolutely have not. They just made CamPro 3 and PanCam 3 incompatible with their system..

@jshg46
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jshg46 commented Feb 7, 2024

Tinycam pro 17.2.1 updated via AppStore, fixed for me. I can now see cameras outside my home network.

@CowboyPilot
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It appears they are now charging to access "Web Live", any chance that is what has broken the integration?

@stevespaw
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Ouch I finally got this working again with the Wyze API key, And then stupidly I did a firmware update on the cameras and now the streams are broken. I hope that this can be fixed. Can I roll back firmware with the app?

@scoob8000
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Same here. Got tired of the app nagging me to update, now my two v2.s with 4.9.9.3006 cannot be reached.

@thereal-BLKMGK
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Okay, it's not just me :( I have a PTZ model that hasn't updated that still works but all of my remote V3 that I stupidly updated are now locked out. I'd sure love to get this fixed else I'm going to be forced to figure out a VPN to put these cameras on my "home" network. Everything in this place is working fine but I can no longer easily see what's going on at a remote site. I get alerts from Wyze but recording what's going on full time is way better! I hope this is something that can be solved...

@CowboyPilot
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Well I thought it may be the Cam Plus thing but my cameras are intermittently refreshing the image. Stream doesn't work but I get a new image about every 12 hours from some of them

@jshg46
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jshg46 commented Feb 12, 2024

Was really hoping to see an update for this issue by now.

@marcjjohn
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#1099 (comment)

@dddiggler
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#1099 (comment)

Downgrading firmware would be an easy solution if the remote camera wasn't 1,200 miles across 5 states away!

Patience is a virtue, I'm sure we will get functionality back soon enough with Wyze-Bridge. In the meantime, the official Wyze app will have to suffice!

@jshg46
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jshg46 commented Feb 12, 2024

I have to agree, I have a few remote cameras that would be a pain to downgrade. Until this gets fixed I been using the webserver in Tinycam pro to view all my cams.

@thereal-BLKMGK
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Is a downgrade of the firmware even possible? My cameras are several hundred miles away currently but I'll be out there in a week or two. I didn't think a downgrade was possible but if it is I might do it to one or two of mine if this is still an issue. It's a shame Wyze won't let you use the live view that works on desktop on mobile :) Happy to hear another project figured out how to get around this, knowing it's possible is half the battle and is encouraging!

@CowboyPilot
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Yep use the SD card instructions. I can confirm rolling back worked great for the V3, Pan v1 and Pan v2. Just did it today and they are all working again.

@loups22
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loups22 commented Feb 13, 2024

Hi, do I need to leave the SD card in the camera when downgrading the firmware? does it copy the firmware to the camera or the SD card needs to be left inserted?

@CowboyPilot
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CowboyPilot commented Feb 13, 2024 via email

@wcarrx
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wcarrx commented Apr 28, 2024

I was hopeful for a fix in 2.8.1 but after making necessary changes for the Wyze API change it works locally but not across the internet

@CowboyPilot
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Yeah I've just left my cams on the old firmware and it's still working. I've got two servers one on latest and one on nightly. My biggest issue is the one on latest stops serving the rtsp streams after a while. I just set up a crown job to restart the docker every hour and it's been fine now

@dddiggler
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Bump - This is still an issue across the internet with wyze-bridge v.2.8.3

@mrlt8
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mrlt8 commented May 9, 2024

Unfortunately, this seems to be a known bug in the Wyze firmware. B-44285:

B-44285: Unable to connect to live stream when not on local Wi-Fi

FYI, from my testing, I was able to connect to a remote camera over a VPN connection.

@wcarrx
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wcarrx commented May 9, 2024 via email

@dddiggler
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Unfortunately, this seems to be a known bug in the Wyze firmware. B-44285:

B-44285: Unable to connect to live stream when not on local Wi-Fi

FYI, from my testing, I was able to connect to a remote camera over a VPN connection.

Thank you for all your fantastic work on this project. Looks like the ball is in Wyze's court...

@CowboyPilot
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I still very much suspect this is tied into their policy that you have to have Wyze Cam Plus to view cameras through the webpage.

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