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layout: talk | ||
title: "Human Factors and PostMortems" | ||
conf: | ||
location: Continuous Lifecycle 2014, Mannheim | ||
url: http://www.continuouslifecycle.de | ||
date: Nov 11, 2014 | ||
dataid: f56ea7204bc40132e12d4643cc84daf4 | ||
dataratio: 1.77777777777778 | ||
links: | ||
- name: Blameless PostMortems and a Just Culture | ||
url: https://codeascraft.com/2012/05/22/blameless-postmortems/ | ||
- name: "Morgue: Helping Better Understand Events by Building a Post Mortem Tool (video)" | ||
url: http://vimeo.com/77206751 | ||
- name: "Morgue: Helping Better Understand Events by Building a Post Mortem Tool" | ||
url: http://www.slideshare.net/devopsdays/morgue-helping-better-understand-events-by-building-a-post-mortem-tool-bethany-macri | ||
- name: Etsy Engineering Blog | ||
url: http://codeascraft.com | ||
- name: Etsy Engineering Talks | ||
url: http://etsy.com/codeascraft/talks | ||
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abstract: "Our daily work takes place in a myriad of systems. They are | ||
comprised of software, hardware and humans. And everybody who has worked with | ||
complex systems at any scale knows: Failure is not an option, it's inevitable. | ||
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At Etsy we are embracing the fact that failures happen and that the only way | ||
to understand how the accident happened is to investigate it without blaming | ||
the humans involved. This is why we have a blameless postmortem for every | ||
outage that occurs. It is an open meeting and everybody is invited to join and | ||
find out what happened and how we can make the system safer. | ||
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This talk will explain how postmortems at Etsy are conducted and how we | ||
maintain and scale the process as the team grows and new people start. It will | ||
go over the tools we built and utilize to make postmortems efficient and also | ||
share the learnings from each one with all the people in the company." | ||
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