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RR Assignment is getting reversed #44

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mhmh-sfa opened this issue Jun 28, 2024 · 1 comment
Open

RR Assignment is getting reversed #44

mhmh-sfa opened this issue Jun 28, 2024 · 1 comment

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@mhmh-sfa
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mhmh-sfa commented Jun 28, 2024

No recent changes on Flows and Public Groups - the RR assignment via Flows when an Opportunity is created suddenly stopped working about 13 hours ago. Have been troubleshooting the flows but no luck. Anyone having the issue? When I looked into the Opportunity field history for ownership change, being logged as below screenshot:
image

Like the RR ran but was reversed at the same time.
image

@int-tim
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int-tim commented Jun 29, 2024

@mhmh-sfa I'd recommend building your own round robin logic using flows and custom objects. This tool doesn't look like it's been updated since June 8th, 2020, and it would be an opportunity to reduce your dependency on third-party code.

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