Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[infra] Polish support survey experience #12624

Merged
merged 1 commit into from Apr 3, 2024

Conversation

oliviertassinari
Copy link
Member

@oliviertassinari oliviertassinari commented Mar 31, 2024

I did a quick dive into the comment experience with this PR:

  1. Output tested in [question] Annoying MUI License Expired watermark when support expires #12594 (comment). This feels easier to parse and understand.

  2. Also made it so that we can use https://tally.so/forms/w4r5Mk/edit with other products.

SCR-20240331-rgam
  1. And did a quick-win when the rating left is equal to 5:
SCR-20240331-rgch

https://tally.so/forms/w4r5Mk. This executes https://www.notion.so/mui-org/mui-x-Gather-reviews-on-a-third-party-website-8be4fc85bcb34974a7d62cd74750e383?pvs=4#65c912f218a041c8958e7f84947ac8c2.

  1. I have also documented the thing in https://www.notion.so/mui-org/Technical-Support-80c9c7e0af614af68c1abb7120f634c8?pvs=4#d0e2a3e120fe415b869506fa3ed88748.

Going forward, I think that it would be great to invest in metrics. I have added these ideas to https://www.notion.so/mui-org/support-Create-CSAT-on-GitHub-issues-001c3ed8da9340f0a04bb3c5075e6086?pvs=4#445e2fba505749e097c404464d940400. I'm not sure how to implement this. We could either use Google Sheet's integration, https://drive.google.com/drive/u/0/folders/1pxUWDoTCBA06Igl0p030w5GaMWwObuln, or use Notion's integration. Toolpad has native integration with Google Sheets so maybe it's simpler cc @prakhargupta1, no idea 🤷‍♂️. The problem is that Tally doesn't expose the data directly: https://tally.so/feedback/p/developer-api.

Output tested in mui#12594 (comment).
This feels easier to parse and understand.

Also made it so that we can use https://tally.so/forms/w4r5Mk/edit with other products.
@oliviertassinari oliviertassinari added the scope: infra Org infrastructure work going on behind the scenes label Mar 31, 2024
@mui-bot
Copy link

mui-bot commented Mar 31, 2024

Deploy preview: https://deploy-preview-12624--material-ui-x.netlify.app/

Generated by 🚫 dangerJS against b3fde8c

@prakhargupta1
Copy link
Member

prakhargupta1 commented Apr 1, 2024

Toolpad has native integration with Google Sheets so maybe it's simpler

Yes, the native Google Sheets integration in Toolpad can be used to build a KPI for responses coming from this channel.

Copy link
Member

@michelengelen michelengelen left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

LGTM

@oliviertassinari oliviertassinari merged commit ddd0f13 into mui:master Apr 3, 2024
17 of 18 checks passed
@oliviertassinari oliviertassinari deleted the support-wording branch April 3, 2024 21:35
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
scope: infra Org infrastructure work going on behind the scenes
Projects
None yet
Development

Successfully merging this pull request may close these issues.

None yet

4 participants