Project Abstract
Work Product
Working Demo
Contributions
Mentor
Links
It was an incredible learning experience with GSoC and Rocket.Chat! I can't believe three months have passed so quick that I'm writing this final report, summarizing all the exciting work I did in these Summers
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The goal for this project is to integrate chatbot platforms like Dialogflow and RASA with Rocket.Chat.
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These integrations are built to work with the Livechat module of Rocket.Chat. Livechat is a modern helpdesk application that helps connect a live-agent with a visitor so that the live-agent and answer visitor's queries.
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With these new Integrations of Dialogflow and Rasa, Rocket.Chat will now allow site visitors to interact with a Bot instead of a live-agent. These Bots would be developed and maintained on Dialogflow and RASA.
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This is a very common approach which most of the businesses use nowadays, where a visitor would first interact with a Bot. These bots can handle simple interactions like answering FAQ's for a business, to complex interactions like ordering an item. If these bots are not able to answer visitor questions, then the visitor would be transferred automatically to an online live-agent who can address their query.
The final product / deliverable for this project is in the form of Rocket.Chat APP which is now published on Rocket.Chat Marketplace 🚀. Here are a few screenshots of both these apps:
Screenshot of Both Apps installed on Rocket.Chat Sever
- Rasa and Rocket.Chat Integration Video Demo
- Dialogflow and Rocket.Chat Integration Video Demo(Captions on its way)
I've attached a detailed summary of all my contributions separately here
“One of the greatest values of mentors is the ability to see ahead what others cannot see and to help them navigate a course to their destination.” — John C. Maxwell
At the end of my GSoC journey, I 100% agree with this quote.
Special thanks to my mentor for guiding me to my destination 🙏
| Student | Murtaza Patrawala |
|---|---|
| Organization | Rocket.Chat |
| Project | Omnichannel: Chatbot support for RASA and Dialogflow |
| GitHub | @murtaza98 |
| Linked In | murtaza-patrawala-b17419166 |
| patrawalamurtaza52@gmail.com m.patrawala@somaiya.edu |