Upload failed: ''Score could not be opened/This score is invalid'' popup

[hayleek19847]

Issue type

Cloud saving/loading issue

Bug description

I was working on a really important project and it was finally starting to turn out good, but it was getting late and I was working on it for hours. I saved it, and when I went back to open it, it gave me the popup mentioned in the title. I tried numerous time to open it again and looked in my web score manager and it wasn't there.

Steps to reproduce

1. Make a score
2. Close and save it
3. Choose to save it to the cloud
4. Re-open it

Screenshots/Screen recordings

No response

MuseScore Version

4.1

Regression

Yes, this used to work in a previous version of MuseScore 4.x

Operating system

it happened to me on mac os monterey 12.6.2 and i think windows 11

Additional context

No response

[cbjeukendrup]

I assume you are trying to reopen the score from the Recent Scores view, right?

[hayleek19847]

Yes.

…

On Sat, Jul 15, 2023 at 6:10 AM Casper Jeukendrup ***@***.***> wrote: I assume you are trying to reopen the score from the Recent Scores view, right? — Reply to this email directly, view it on GitHub <#18622 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BBJH7F34BUCNZLIW444L5Y3XQJ3B7ANCNFSM6AAAAAA2LHAL2A> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[cbjeukendrup]

In that case, I have an idea of what might be going on; probably the score failed to upload and therefore it has no valid score id.

You can probably retrieve your score from ~/Library/Application Support/MuseScore/MuseScore4/cloud_scores. The filename is probably something like not_uploaded_0.mscz.

[TimJentzsch]

I'm facing the same issue, after saving a score to the cloud.

OS: Windows 10 Version 2009 or later, Arch.: x86_64, MuseScore version (64-bit): 4.1.1-232071203, revision: github-musescore-musescore-e4d1ddf

I located the not_uploaded_0.mscz file at AppData/Local/MuseScore/MuseScore4/cloud_scores, but opening this file also gives the "Your score could not be opened/This score is invalid." popup.

Notably, I didn't change the default score title, so it's still called "Untitled score", I'm not sure if that would cause any issues.

Strangely enough, a preview of the score is still rendered in the "New & recent" tab, I just can't open it anymore.

[cbjeukendrup]

You need to copy the score out of the cloud_scores folder; then it should be possible to open it. (Otherwise MuseScore still tries to treat it as a cloud score: it makes the decision exclusively based on the file path.)

[TimJentzsch]

That worked for me, thank you!

[shoogle]

We should warn the user if the upload fails, and also check for these not_uploaded scores and try to recover them.

[cbjeukendrup]

Came up again in #20074

[bkunda]

We should warn the user if the upload fails, and also check for these not_uploaded scores and try to recover them.
@shoogle if you haven't already done so, feel free to raise a feature request issue for this.

Otherwise I think this could now be closed as the proposed solution worked in at least one of the cases discussed above.