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MuseScore 4 Application crashes when opening up Kontakt VST (Kontakt 7.8.1, Mac only) #21372

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cunningar0807 opened this issue Feb 5, 2024 · 18 comments · Fixed by #22327
Closed

MuseScore 4 Application crashes when opening up Kontakt VST (Kontakt 7.8.1, Mac only) #21372

cunningar0807 opened this issue Feb 5, 2024 · 18 comments · Fixed by #22327
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@RomanPudashkin
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crash Issues involving a crash of MuseScore P0 Priority: Critical regression Regression on a prior release

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@cunningar0807
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Issue type

Crash or freeze

Bug description

So yesterday, I was working om making some score edits to one of my arrangement pieces, though after when I tried to open up a VST plugin within the mixer for further playback adjusting, somehow, MuseScore crashes. Not just for that piece, but for any new composition I start composing.

What exactly could be the cause of this to happen? So far, it's the result of one of the plugins like Kontakt 7 Player, or any other instrument plugin I use.

Steps to reproduce

  1. Open up MuseScore
  2. Insert an .mscz file with everything set to MS Basic.
  3. Go to the mixer and select an instrument to change the sound.
  4. Select any plugin from the VST3 option.

Screenshots/Screen recordings

No response

MuseScore Version

4.2.1

Regression

Yes, this used to work in a previous version of MuseScore 4.x

Operating system

Mac OS Monterey v12.7.3

Additional context

No response
@muse-bot muse-bot added crash Issues involving a crash of MuseScore regression Regression on a prior release labels Feb 5, 2024
@bkunda bkunda added the needs info More information is required before action can be taken label Feb 6, 2024
@zacjansheski
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I have not been able to reproduce this. Neither with Kontakt or other VSTs.

Could you share diagnostic files? Diagnostic>Save diagnostic files

@DmitryArefiev
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No crash on my side too (MS4.2.1, Kontakt7, Mac13.6)

@paulcharpntier
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I have the same problem, do you find a solution?

@DmitryArefiev
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@paulcharpntier With what plugins (and macOS) version? Please attach a video demo and diagnostic files (Top menu>Diagnostic>Save diagnostic files)

@cbjeukendrup
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Also, if macOS generates a crash report, please attach that too (for example as a text file)

@paulcharpntier
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paulcharpntier commented Feb 12, 2024 •
edited

In my case MS4.2.1, Kontakt7, MacBook Pro16.1 Sonoma last version.

@waytgibbs
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waytgibbs commented Feb 15, 2024 •
edited

I have the same issue with Kontakt 7 Player on 2020 iMac (64 GB RAM), Sonoma 14.2.1. Screen cap and diagnostic files attached. No crash report generated by the OS.
I have had no problems so far using other VST3s by Spitfire.
Using Kushview Element to connect to older version (Kontakt 6.2.2) works during that Musescore session, but MS4 crashes if the file is saved with that instrument assignment and then reopened.
Both versions of Kontakt work (via Element) with Guitar Pro 8, so the issue appears to be with Musescore.

Musescore.crash.on.Kontakt_720p.mov

Musescore diagnostic files.zip

@RJJHENRY
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I am having the same issue.
I am on Windows 11 and use Kontakt 7 for a suite of steel drum sounds. Files with those instruments already set have been opening with MSBASIC instruments, and when I try to re-assign a sound from Kontakt 7, the Kontakt interface loads then freezes; Musescore also freezes. I have to use the task manager to quit Musescore.

@bkunda bkunda mentioned this issue Feb 20, 2024
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@scorster
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scorster commented Feb 20, 2024 •
edited

As reported here on .org, MuseScore hangs and eventually abends when I attempt to open Kontakt 7.8 in MS 4.2.1's mixer. Restarting MuseScore makes no difference. Restarting my MacBook Air (M2 24 GB MacOS 13.5.2) made no difference.

No MacOS crash log generated. I just get a silent crash.

Kontakt 7.8 and 7.8.1 work fine elsewhere, such as Logic Pro.

The PianoTeq and Korg Collection VST plugins both work fine in MuseScore 4.2.1. And I can easily switch between them. But choosing Kontakt 7 causes an immediate crash.

scorster

@DmitryArefiev DmitryArefiev changed the title MuseScore 4 Application crashes when opening up Instrument VST MuseScore 4 Application crashes when opening up Instrument VST (Kontakt 7.8.1) Feb 21, 2024
@DmitryArefiev
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DmitryArefiev commented Feb 21, 2024 •
edited

Thanks for details! I've updated my Kontakt to the latest version (7.8.1) and now can reproduce the crash easily on Mac13.6

Can reproduce in earlier MS versions as well (4.0.1)

FYI @bkunda

@DmitryArefiev DmitryArefiev added the needs review The issue needs review to set priority, fix version or change status etc. label Feb 21, 2024
@DmitryArefiev DmitryArefiev removed the needs info More information is required before action can be taken label Feb 21, 2024
@scorster
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scorster commented Feb 22, 2024 •
edited

DmitryArefievwrote > Thanks for details! I've updated my Kontakt to the latest version (7.8.1) and now can reproduce the crash easily on Mac13.6

Likewise. Thanks for your latest report! It's heartening to know you're able to replicate the crash.

I upgraded tonight from Kontakt 7.8 to 7.8.1—just to check if it would make a difference—but indeed the crash persists in MuseScore 4.2.1 on MacOS 13.5.2.

@DmitryArefiev DmitryArefiev added P1 Priority: High and removed needs review The issue needs review to set priority, fix version or change status etc. labels Feb 23, 2024
@DmitryArefiev DmitryArefiev mentioned this issue Mar 6, 2024
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@DmitryArefiev DmitryArefiev added P0 Priority: Critical and removed P1 Priority: High labels Mar 6, 2024
@DmitryArefiev DmitryArefiev changed the title MuseScore 4 Application crashes when opening up Instrument VST (Kontakt 7.8.1) MuseScore 4 Application crashes when opening up Kontakt VST (Kontakt 7.8.1, Mac only) Mar 6, 2024
@RomanPudashkin
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RomanPudashkin commented Mar 13, 2024 •
edited

Qt is somehow involved in this crash. The crash doesn't happen in master (4.4), which uses Qt 6.2.4 but does happen in other versions of MuseScore that still use Qt 5.15

@waytgibbs

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@DmitryArefiev
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All good on my side (latest master on Qt6.2.4, Mac13.6):
Screenshot 2024-03-14 at 12 26 51

@Eism

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@waytgibbs

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@DmitryArefiev
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After update Kontakt 7 to version 7.9.0 it also crashes in 4.4 builds (master branch base on Qt6)

RomanPudashkin added a commit to RomanPudashkin/MuseScore that referenced this issue Apr 11, 2024
@RomanPudashkin
fix musescore#21372: install qml to Contents/Resources/Frameworks
fbdfdb4 
This way, VST plugins that also use qml won't have access to our internal qml folder
@RomanPudashkin RomanPudashkin mentioned this issue Apr 11, 2024
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@RomanPudashkin RomanPudashkin linked a pull request Apr 11, 2024 that will close this issue
kontakt7_crash_fix_430 #22327
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@DmitryArefiev DmitryArefiev mentioned this issue Apr 12, 2024
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@DmitryArefiev
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Fixed in #22339 (#22327)

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Labels
crash Issues involving a crash of MuseScore P0 Priority: Critical regression Regression on a prior release
Projects
MuseScore 4.3
Status: Done
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kontakt7_crash_fix_430 RomanPudashkin/MuseScore