[NeatoVacuumRobot] unkown error - Can't log on to neato cloud. Please check your credentials.

[DJay-X]

Hi there..
It's probably the first time I'm experience this, but homebridge stopped because of the homebridge-neato plugin.
It could be because of the recent update from Neato and they have serve issues, but maybe there is a way that the plugin can handle this different than stopping whole homebridge from work.

Thanks in advance for considering a fix.

Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]: [2018-12-4 17:29:35] [NeatoVacuumRobot] unkown error
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]: [2018-12-4 17:29:35] [NeatoVacuumRobot] Can't log on to neato cloud. Please check your credentials.
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]: /usr/local/lib/node_modules/homebridge-neato/node_modules/node-botvac/lib/client.js:23
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:                         callback('unkown error');
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:                         ^
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]: TypeError: Cannot read property 'length' of undefined
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at /usr/local/lib/node_modules/homebridge-neato/index.js:43:36
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at /usr/local/lib/node_modules/homebridge-neato/index.js:60:5
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Client.<anonymous> (/usr/local/lib/node_modules/homebridge-neato/node_modules/node-botvac/lib/client.js:23:25)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Request._callback (/usr/local/lib/node_modules/homebridge-neato/node_modules/node-botvac/lib/api.js:42:45)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Request.self.callback (/usr/local/lib/node_modules/homebridge-neato/node_modules/request/request.js:185:22)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Request.emit (events.js:182:13)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Request.<anonymous> (/usr/local/lib/node_modules/homebridge-neato/node_modules/request/request.js:1161:10)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Request.emit (events.js:182:13)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at IncomingMessage.<anonymous> (/usr/local/lib/node_modules/homebridge-neato/node_modules/request/request.js:1083:12)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at Object.onceWrapper (events.js:273:13)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at IncomingMessage.emit (events.js:187:15)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at endReadableNT (_stream_readable.js:1098:12)
Dez 04 17:29:35 raspberrypi-3BPlus homebridge[1899]:     at process.internalTickCallback (internal/process/next_tick.js:72:19)
Dez 04 17:29:35 raspberrypi-3BPlus systemd[1]: homebridge.service: Main process exited, code=exited, status=1/FAILURE
Dez 04 17:29:35 raspberrypi-3BPlus systemd[1]: homebridge.service: Unit entered failed state.
Dez 04 17:29:35 raspberrypi-3BPlus systemd[1]: homebridge.service: Failed with result 'exit-code'.

[ifeign]

The same thing happened to me.

The Neato server was down, likely due to the rollout of the D7 zone cleaning update; it's working again now.

It is frustrating that this one plugin not being able to log in breaks the rest of Homebridge.

[DJay-X]

@ifeign You shouldn't be frustrated. Well.. personally I never had this experience before. And I assume neither @naofireblade did.
So I'm confident that @naofireblade will look into this for maybe one of the next updates.

[ifeign]

Let me rephrase that, I was mildly inconvenienced. I too am confident that @naofireblade will address this in some way.

[Fiser12]

I have this same problem, I have my robot with connection and vinculated to myneato but break homebridge. I have this problem before the last update of my neato.

[DJay-X]

Issue never appeared again since Dec. 2018. So I close this for now.
Thanks @naofireblade for your great work, sharing with us and the ongoing development. 👍🏻

[naofireblade]

Fixed in v0.6.3 so that homebridge does not crash if the neato servers are offline.