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Could not save my graphgist #42

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alfiafit opened this issue Jan 5, 2019 · 8 comments
Open

Could not save my graphgist #42

alfiafit opened this issue Jan 5, 2019 · 8 comments

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@alfiafit
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alfiafit commented Jan 5, 2019

Hi.
In Graphgist Portal I checked my first graphgist in Preview and I wanted to save it.
But when I click 'Save and Continue' key, I get the error: "We're sorry, but something went wrong. If you are the application owner check the logs for more information.".
My questions are:

  1. what can fail if the preview works well
  2. where I can check the logs (I work in Windows 7/Firefox)

Thank you in advance for a help

(PS: In the upper right corner I can see 'Logged in as' without any name: can it be a clue of something?)

@jexp
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jexp commented Jan 7, 2019

What is the id or title of your graphgist?

@whatSocks can you have a look?

@alfiafit
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alfiafit commented Jan 7, 2019

Hi @jexp,
this is the link to my gist: https://gist.github.com/alfiafit/1428f7b3d19b63e884c68c77264ae357
Thank you
@alfiafit

@whatSocks
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Hi @alfiafit
I've found that you've been successfully creating graphgist candidates, but they're not associated with a user. How did you create your user?

Here's one that I approved:

https://portal.graphgist.org/graph_gists/f3be0b8b-c5b8-4329-ae5b-fd639f432fd9

@alfiafit
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alfiafit commented Jan 8, 2019

I signed up for the Graphgist portal only via email and password, the site didn't ask me for other data. May I reset my account or give my Github account?

@alfiafit
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alfiafit commented Jan 8, 2019

Hi @whatSocks,
actually the graph gist you approved is an older version of mine. Does it means that in one case the gist was saved? But I always got the error on saving.

@whatSocks
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@alfiafit can you try logging in and out and trying to create your graphgist again?

@alfiafit
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Hi @whatSocks
I could see my email in 'Logged in as' box and I could save my graphgist!
The fact is that I could save it only when I copied in 'Asciidoc' box, while I got error when I used the link in 'URL' box: maybe this could be a hint for you to fix some other problem.
Anyway I submitted the graphgist for approval.
Thank you a lot for your support!

@alfiafit
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Hi @whatSocks,
I do not want to be annoying, but I would like to ask you if something is missing or wrong to get the last version of my gist approved.
Thanks

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