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Neuron won't sync - Neuron Version v0.101.2 | CKB Client Version v0.101.1 #2264

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BlindD3V opened this issue Feb 8, 2022 · 62 comments
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Neuron won't sync - Neuron Version v0.101.2 | CKB Client Version v0.101.1 #2264

BlindD3V opened this issue Feb 8, 2022 · 62 comments
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@Keith-CY
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@BlindD3V
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BlindD3V commented Feb 8, 2022

The wallet stays at 0% synced the whole time. I have tried, restarting, uninstalling, re-installing, restarting in between both. Clear cache, rebuild index, delete wallets, install just for one user, for all users, nothing works.

image

Attached my latest debug information.

neuron_debug_1644278682675.zip
@BlindD3V BlindD3V closed this as completed Feb 8, 2022
@BlindD3V BlindD3V reopened this Feb 8, 2022
@simonsanchezj
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Did you solve this issue? Same here

@kellyshang
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@BlindD3V The bundled CKB node didn't ran on your device:
image

Please install the vc++ redist and then restart Neuron again: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
image

@BlindD3V
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@BlindD3V The bundled CKB node didn't ran on your device: image

Please install the vc++ redist and then restart Neuron again: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 image

I already did prior to posting. The log I uploaded was after the that installation.

@kellyshang
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@BlindD3V :

  1. After started the Neuron, can you please help check if there is any process of ckb.exe and ckb-indexer.exe running on your PC?
    e.g.
    image

  2. Can you please take a screenshot of the result after executing the cmd of: REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x64

@BlindD3V
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@BlindD3V :

  1. After started the Neuron, can you please help check if there is any process of ckb.exe and ckb-indexer.exe running on your PC?
    e.g.
    image
  2. Can you please take a screenshot of the result after executing the cmd of: REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x64

Hello, thanks for your answer.

Regarding your questions:

  1. No.

image

@kellyshang
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kellyshang commented Feb 15, 2022 •
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@BlindD3V , could you have a try to download the CKB binary directly from https://github.com/nervosnetwork/ckb/releases/tag/v0.101.1 :
image

Then unzip it to any folder, open a cmd window under the folder, then type cmd as follow:

  1. ckb.exe init to generate a local node configure files of mainnet;
  2. then type ckb.exe run to see if it works.

(FYI. here is the more detailed doc of steps of how to run a mainnet node: https://docs.nervos.org/docs/basics/guides/mainnet )

@BlindD3V
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BlindD3V commented Feb 17, 2022 •
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@BlindD3V , could you have a try to download the CKB binary directly from https://github.com/nervosnetwork/ckb/releases/tag/v0.101.1 : image

Then unzip it to any folder, open a cmd window under the folder, then type cmd as follow:

  1. ckb.exe init to generate a local node configure files of mainnet;
  2. then type ckb.exe run to see if it works.

(FYI. here is the more detailed doc of steps of how to run a mainnet node: https://docs.nervos.org/docs/basics/guides/mainnet )

Hello, I think I found out the bug. It is related with a special character on my name. In this case it's the ~ caracter.
I was able to successfully reproduce the issue by:

  • Creating a new folder under C:
  • Name the folder "My Nãme Folder Test"
  • Extract ckb binary into "My Nãme Folder Test"
  • Under the folder run ckb.exe init
  • Under the folder run ckb.exe run

I got the following output:

C:\My Nãme Folder Test>ckb.exe init
WARN: mining feature is disabled because of lacking the block assembler config options
Initialized CKB directory in C:\My Nãme Folder Test
create ckb.toml
create ckb-miner.toml
create default.db-options
Genesis Hash: 0x92b197aa1fba0f63633922c61c92375c9c074a93e85963554f5499fe1450d0e5

C:\My Nãme Folder Test>ckb.exe run
2022-02-17 21:23:06.807 +00:00 main INFO ckb_bin::subcommand::run  ckb version: 0.101.1 (fb1e5dd 2021-10-27)
2022-02-17 21:23:06.808 +00:00 main INFO ckb_launcher  Miner is disabled, edit ckb.toml to enable it
2022-02-17 21:23:06.814 +00:00 main ERROR panic  thread 'main' panicked at 'Internal(DataCorrupted(failed to load the options file: IO error: No such file or directory: Failed to open NewSequentialFileC:\My Nãme Folder Test\default.db-options: The system cannot find the path specified.
))': db\src\db.rs:99   0: <unknown>
   1: <unknown>
   2: <unknown>
   3: <unknown>
   4: <unknown>
   5: <unknown>
   6: <unknown>
   7: <unknown>
   8: <unknown>
   9: <unknown>
  10: <unknown>
  11: <unknown>
  12: <unknown>
  13: <unknown>
  14: <unknown>
  15: <unknown>
  16: <unknown>
  17: <unknown>
  18: <unknown>
  19: rustsecp256k1_v0_2_0_ecdsa_verify
  20: BaseThreadInitThunk
  21: RtlUserThreadStart

It works fine if i remove the ~ character from the folder.

Some things to note:

  • My user hasn't changed.
  • The previous Neuron wallet worked fine with my name.

@kellyshang
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@BlindD3V, great thanks for your response. That's very helpfull infomation for us.
I have feed back your issue to the CKB core team and see if there is any response of solution.

@kellyshang
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@BlindD3V, great thanks for your response. That's very helpfull infomation for us. I have feed back your issue to the CKB core team and see if there is any response of solution.

From their feedback is that it's better to make sure the file path of the bundled ckb node to be UTF-8 encoding, otherwise it may fail to run ckb node, especially on windows.

@Perosky007
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hey guys I'm also having this issue. ckb node wont sync. I've read the suggestions you gave to @BlindD3V and all wont work. As for the suggestion on the file path for the bundled ckb node to UTF-8 encoding please i need some clarification. Thank you

@kellyshang
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hey guys I'm also having this issue. ckb node wont sync. I've read the suggestions you gave to @BlindD3V and all wont work. As for the suggestion on the file path for the bundled ckb node to UTF-8 encoding please i need some clarification. Thank you

@Perosky007

  1. If your OS is windows, please install the vc++ redist(x64) from https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 , then restart Neuron;
  2. If your OS is mac, make sure your macOS version is or abolve v10.15 which is available for the ckb node running;
  3. If still any problem, please export the debug info from the Help menu and upload it here to let us check what problem was.

@sergey799
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эй, ребята, у меня тоже есть эта проблема. узел ckb не синхронизируется. Я прочитал предложения, которые вы дали @BlindD3V, и все они не работают. Что касается предложения о пути к файлу для связанного узла ckb с кодировкой UTF-8, пожалуйста, мне нужно некоторое разъяснение. Спасибо

@Perosky007

  1. Если ваша ОС Windows, установите vc++ redist(x64) с https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 , затем перезапустите Neuron. ;
  2. Если ваша ОС — mac, убедитесь, что ваша версия macOS не ниже v10.15, которая доступна для работающего узла ckb;
  3. Если все еще есть проблема, экспортируйте информацию об отладке из Helpменю и загрузите ее сюда, чтобы мы могли проверить, в чем проблема.

good day! I don't really understand this, but I ran into the same problem. It doesn't sync at all. I installed the Windows OS package, install vc++ redist(x64), nothing helped.Where should I send the debug file for verification?

@Keith-CY
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эй, ребята, у меня тоже есть эта проблема. узел ckb не синхронизируется. Я прочитал предложения, которые вы дали @BlindD3V, и все они не работают. Что касается предложения о пути к файлу для связанного узла ckb с кодировкой UTF-8, пожалуйста, мне нужно некоторое разъяснение. Спасибо

@Perosky007

  1. Если ваша ОС Windows, установите vc++ redist(x64) с docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 , затем перезапустите Neuron. ;
  2. Если ваша ОС — mac, убедитесь, что ваша версия macOS не ниже v10.15, которая доступна для работающего узла ckb;
  3. Если все еще есть проблема, экспортируйте информацию об отладке из Helpменю и загрузите ее сюда, чтобы мы могли проверить, в чем проблема.

good day! I don't really understand this, but I ran into the same problem. It doesn't sync at all. I installed the Windows OS package, install vc++ redist(x64), nothing helped.Where should I send the debug file for verification?

Hi @sergey799 , there's no sensitive info in debug logs so you can post it here, or in a brand new issue for clarity.

If you do care it, you may join our discord https://discord.com/invite/N9nZ3JE2Gg and request help, our developer would connect you

@sergey799
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Good afternoon! No problem. I am waiting for an answer from you to solve my problem. Thank
neuron_debug_1650555790497.zip
s

@Keith-CY
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Good afternoon! No problem. I am waiting for an answer from you to solve my problem. Thank neuron_debug_1650555790497.zip s

Hi @sergey799 sorry for relying late.

I guess the problem is quite similar to the one mentioned in this comment of this issue. In his/her case, the character ã, which is out of UTF8 set, leads to failure of running CKB node.

In your logs, I notice that a similar character й in the file path. To check if it is resulted by the й, you may create another account in your PC and naming it without й, then start Neuron as you did before to see if it works.

@sergey799
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thank you so much! everything turned out to be done as you advised. now everything is working. thanks for the feedback.

@sergey799
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Good afternoon! the problem is solved, but not quite. synchronization now does not go through to the end. It's been hanging like this for 2 days. I tried to turn off, turn on the computer. rebooted it, nothing helps. What could be the problem?
IMG_2022_04_29_11_21_27_811541746878700774690

@Keith-CY
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Keith-CY commented May 2, 2022

Good afternoon! the problem is solved, but not quite. synchronization now does not go through to the end. It's been hanging like this for 2 days. I tried to turn off, turn on the computer. rebooted it, nothing helps. What could be the problem? IMG_2022_04_29_11_21_27_811541746878700774690

Hi @sergey799
The screenshot indicates that the CKB Node inside Neuron reached its best known block(tip block) but is stuck at 7009878, meaning that the internal CKB Node keeps working but stops communicating with other Nodes.

This happens in many cases, e.g. disk is full so no more data can be written. We need bundled-ckb.log exported with debug info to find out the reason and get a solution.

@sergey799
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neuron_debug_1651499561354.zip

@Keith-CY
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Keith-CY commented May 2, 2022

neuron_debug_1651499561354.zip

It seems that Neuron continues synchronization from the last logs. There're two time points to notice

04/29 14:27
CKB Node says

2022-04-29 14:27:28.461 +03:00 ChainService INFO ckb_chain::chain  block: 7010942, hash: 0x42d9e019f725118d5e49e99467243454bd834fb3db68816030c814f86d33880e, epoch: 5350(444/1632), total_diff: 0x2cad45cb08a1e346550a1, txs: 1

And Neuron says

[2022-04-29 14:27:31.126] [info] Database:	saved synced block #7010942

Then Neuron is shut down and reopened at 05/02 16:52

CKB Node says

2022-05-02 16:52:40.999 +03:00 ChainService INFO ckb_chain::chain  block: 7011011, hash: 0x4a63ad7a721a03beff5a1f006e48959de3a51af96ed8f045f9a669faec2ec480, epoch: 5350(513/1632), total_diff: 0x2cad89cf78f72cd72ffb4, txs: 1

And Neuron says

[2022-05-02 16:52:39.667] [info] Database:	saved synced block #7010995

We can see that both of Neuron and CKB Node are updating their tip blocks(63 blocks in 10s).

There may be an error stopped CKB Node, but the errors are flushed out of logs so I cannot locate it. Luckily, it works again.

@sergey799
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it's good. What should I do? How to launch it? It has been updated for 3 days and not as it will not be updated

@Keith-CY
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Keith-CY commented May 2, 2022

it's good. What should I do? How to launch it? It has been updated for 3 days and not as it will not be updated

Just keep Neuron open. The global tip block is 7,033,195 now and synchronization should be done in about 10h if it keeps the speed(63 blocks in 10s).

Next version we'll enable a feature of CKB Node to boost synchronization, ref: #2300

@Keith-CY
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Keith-CY commented May 2, 2022

it's good. What should I do? How to launch it? It has been updated for 3 days and not as it will not be updated

Just keep Neuron open. The global tip block is 7,033,195 now and synchronization should be done in about 10h if it keeps the speed(63 blocks in 10s).

Next version we'll enable a feature of CKB Node to boost synchronization, ref: #2300

Correct me, it should be done in 1h.

@itask
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itask commented May 14, 2022

I was using very old version and updated it when old version started synching slowly.
I tried everything and I still get this error:
...
[2022-05-11 19:50:40.614] [info] Database: saved synced block #7076079
...
[2022-05-14 12:59:11.977] [info] CKB: external RPC on default uri not detected, starting bundled CKB node.
[2022-05-14 12:59:14.676] [info] CKB: Initializing node...
[2022-05-14 12:59:14.677] [info] CKB: init: config file detected, skip ckb init.
[2022-05-14 12:59:14.677] [info] CKB: starting node...
[2022-05-14 12:59:15.615] [info] CKB: process closed

Any ideas?

@Keith-CY
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[2022-05-14 12:59:11.977] [info] CKB: external RPC on default uri not detected, starting bundled CKB node.
[2022-05-14 12:59:14.676] [info] CKB: Initializing node...
[2022-05-14 12:59:14.677] [info] CKB: init: config file detected, skip ckb init.
[2022-05-14 12:59:14.677] [info] CKB: starting node...
[2022-05-14 12:59:15.615] [info] CKB: process closed

Hi @itask

The log [2022-05-14 12:59:15.615] [info] CKB: process closed follows [2022-05-14 12:59:14.677] [info] CKB: starting node... says ckb node inside neuron was shut down just after start

Could you upload bundled-ckb.log exported along with export debug info so we can find out the underlying error of ckb node.

@itask
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itask commented May 14, 2022

@Keith-CY Thank you for your reply.
Please see attached
neuron_debug.zip
.

@Keith-CY
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@Keith-CY Thank you for your reply. Please see attached neuron_debug.zip .

The content in bundled-ckb.log is

EINVAL: invalid argument, read

which is exactly the same as #2264 (comment) mentioned, and CKB node is not started successfully.

This error usually comes along with a non-utf8 character in the file path. However, I didn't find a non-utf8 character in logs.

Could you download the CKB node(https://github.com/nervosnetwork/ckb/releases/tag/v0.103.0) and start it manually to see if it can be launched? With the result, we can make clear which part of Neuron doesn't work correctly.

To start CKB node,

  1. download and unzip ckb node from the release page https://github.com/nervosnetwork/ckb/releases/tag/v0.103.0
  2. open a powershell(you can search it in the menu) and change the directory to where ckb node is, say we download it in C:\Users\Administrator\Downloads, we can change directory by cd 'C:\Users\Administrator\Downloads\ckb_v0.103.0_x86_64-pc-windows-msvc\'
  3. Initialize and start CKB by 
    .\ckb.exe init --chain mainnet
.\ckb.exe run

After above steps, please check if it is printing as
image

If not, please append the content it prints.

@sergey799
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Добрый день! проблема решена, но не совсем. синхронизация теперь не проходит до конца. Он висит так уже 2 дня. Я попытался выключить, включить компьютер. перезагрузил его, ничего не помогает. В чем может быть проблема? IMG_2022_04_29_11_21_27_811541746878700774690

Good afternoon! and I'm still not syncing. I've been waiting for 2 weeks for everything to set up. What should I do? Tell me please.

@sergey799
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IMG_2022_05_15_12_10_12_8413412979612299331103

@Keith-CY
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Keith-CY commented May 15, 2022 •
edited
Loading

IMG_2022_05_15_12_10_12_8413412979612299331103

I'm kind of confused, Block Synced up to 7132783 means it works well because it's very close to the tip, the latency less than 20 ~ 30 blocks is quite acceptable due to network fluctuation.

Is your balance incorrect that you think the synchronization is not done yet?

@sergey799
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Yes, I think it's not done. Correct me if that's not the case.

@Keith-CY
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Yes, I think it's not done. Correct me if that's not the case.

Synchronization is done according to logs and screenshots. I think it should be a problem of transaction history and balances.

To check if transaction history is correct, we need your transaction hashes received ckb. If you don't remember them, we hope to get your Extended Public Key, which includes public keys but not private keys so your ckb would be safe anyway. We will use your extended public keys to go through your transaction history.

It can be exported by menu -> wallet -> export extended public key and it's sensitive so please mail me neuron@magickbase.com

@sergey799
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Да, я думаю, что это не сделано. Поправьте меня, если это не так.

Синхронизация производится по логам и скриншотам. Я думаю, что это должна быть проблема истории транзакций и остатков.

Чтобы проверить правильность истории транзакций, нам нужны ваши хэши транзакций, полученные ckb. Если вы их не помните, мы надеемся получить ваш Extended Public Key, который включает в себя открытые ключи, но не закрытые ключи, поэтому ваш ckb в любом случае будет в безопасности. Мы будем использовать ваши расширенные открытые ключи для просмотра истории ваших транзакций.

Его можно экспортировать, menu -> wallet -> export extended public keyи это конфиденциально, поэтому, пожалуйста, напишите мне на neuron@magickbase.com

I have sent you everything by letter to the specified address. I am waiting for an answer from you. Thanks!

@Keith-CY
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Да, я думаю, что это не сделано. Поправьте меня, если это не так.

Синхронизация производится по логам и скриншотам. Я думаю, что это должна быть проблема истории транзакций и остатков.
Чтобы проверить правильность истории транзакций, нам нужны ваши хэши транзакций, полученные ckb. Если вы их не помните, мы надеемся получить ваш Extended Public Key, который включает в себя открытые ключи, но не закрытые ключи, поэтому ваш ckb в любом случае будет в безопасности. Мы будем использовать ваши расширенные открытые ключи для просмотра истории ваших транзакций.
Его можно экспортировать, menu -> wallet -> export extended public keyи это конфиденциально, поэтому, пожалуйста, напишите мне на neuron@magickbase.com

I have sent you everything by letter to the specified address. I am waiting for an answer from you. Thanks!

I have gone through your transaction history but also found nothing, I also double-checked all of your addresses in ckb explorer but they all have no transactions and balances.

I'm afraid that your wallet is actually not used. To ensure that, we have to know one of transactions sending ckb to your wallet, and check if the address is correct.

@sergey799
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IMG_2022_05_15_13_47_03_338116321251851241954

the question is the following. The address is very long and does not match the Ledger nano s hardware wallet. Accordingly, synchronization does not take place. What could be?

@sergey799
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IMG_2022_05_15_13_49_53_5563856148857573801290

@sergey799
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IMG_2022_05_15_13_56_44_9594261273977758128449

@sergey799
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IMG_2022_05_15_13_58_06_9505962698910002533643

maybe the wrong network address?

@Keith-CY
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IMG_2022_05_15_13_47_03_338116321251851241954

the question is the following. The address is very long and does not match the Ledger nano s hardware wallet. Accordingly, synchronization does not take place. What could be?

I get the address from the qr code in screenshot and this address does not have balance, we can view its info in ckb explorer https://explorer.nervos.org/address/ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsqvyg4mqw9dtsjy5pa2ze4afx959jf40z9s77vf8q

@Keith-CY
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IMG_2022_05_15_13_58_06_9505962698910002533643

maybe the wrong network address?

The network is correct and it keeps following up with tip block number we can see in ckb explorer https://explorer.nervos.org/

@Keith-CY
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Hi @sergey799

I think the correct way to find out where your assets go is to track the transaction sending you ckb, and then we can verify the addresses, even more, get the entire flow of assets. Could you paste the transaction hash here or email me?

@sergey799
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I sent screenshots to your email. The fact is that transactions do not pass. It is not possible to produce from the exchange

@Keith-CY
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I sent screenshots to your email. The fact is that transactions do not pass. It is not possible to produce from the exchange

Got it! We adopt a new format(https://github.com/nervosnetwork/rfcs/blob/master/rfcs/0021-ckb-address-format/0021-ckb-address-format.md#full-payload-format) of addresses on 05-10 when the CKB hardfork happened, all addresses in Neuron you can see are in the new format.

But Binance only allowed the deprecated address format(https://github.com/nervosnetwork/rfcs/blob/master/rfcs/0021-ckb-address-format/0021-ckb-address-format.md#deprecated-short-payload-format) for now, so you cannot withdraw your ckb from Binance to neuron with the new address.

Binance is working on the new addresses these days.

@Keith-CY Keith-CY self-assigned this May 15, 2022
@Keith-CY Keith-CY mentioned this issue May 15, 2022
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@Keith-CY
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I sent screenshots to your email. The fact is that transactions do not pass. It is not possible to produce from the exchange

Hi @sergey799 we just added a feature in ckb explorer to get address in deprecated format that binance accepts.

A link to the short address can be found next to the full address
https://explorer.nervos.org/address/ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsqvyg4mqw9dtsjy5pa2ze4afx959jf40z9s77vf8q

@sergey799
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sergey799 commented May 16, 2022 via email

@simonsanchezj
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simonsanchezj commented Jun 2, 2022 via email

@sergey799
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Всем добрый день! Кто будет сталкиваться с похожей проблемой. Задача решилась. Синхронизация на 100% все работает.
Токены можно получать , отправлять без проблем.

*Решение переход на windows-10. Имя пользователя только на латинский язык. Всем удачи!

@Keith-CY Keith-CY mentioned this issue Oct 6, 2022
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@Keith-CY Keith-CY mentioned this issue Nov 3, 2022
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@simonsanchezj
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simonsanchezj commented Feb 21, 2024 via email

@yanguoyu
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Hello, I am trying to unlock my withdrawn assets from DAO but the bottom will not respond. How should I proceed? El dom, 16 abr 2023 a las 10:51, Chen Yu @.>) escribió:
…
Closed #2264 <#2264> as completed. — Reply to this email directly, view it on GitHub <#2264 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGGHN6BAILLAFF6BHR5SFSTXBOXI7ANCNFSM5NY5QTPA . You are receiving this because you commented.Message ID: @.>

Hi, @simonsanchezj Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

In addition, it will be better to create a new issue to track your problem.

@simonsanchezj
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simonsanchezj commented Feb 21, 2024 via email

@yanguoyu
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Hello, debug info attached. Thanks! El mié, 21 feb 2024 a las 13:19, 严国宇 @.>) escribió:
…
Hello, I am trying to unlock my withdrawn assets from DAO but the bottom will not respond. How should I proceed? El dom, 16 abr 2023 a las 10:51, Chen Yu @. >) escribió: … <#m_-3379636500847706685_> Closed #2264 <#2264> <#2264 <#2264>> as completed. — Reply to this email directly, view it on GitHub <#2264 (comment) <#2264 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGGHN6BAILLAFF6BHR5SFSTXBOXI7ANCNFSM5NY5QTPA https://github.com/notifications/unsubscribe-auth/AGGHN6BAILLAFF6BHR5SFSTXBOXI7ANCNFSM5NY5QTPA . You are receiving this because you commented.Message ID: @.> Hi, @simonsanchezj https://github.com/simonsanchezj Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information. In addition, it will be better to create a new issue to track your problem. — Reply to this email directly, view it on GitHub <#2264 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGGHN6HHEKRMOLBCV6PJRELYUXQ3TAVCNFSM5NY5QTPKU5DIOJSWCZC7NNSXTN2JONZXKZKDN5WW2ZLOOQ5TCOJVGY2TEOJWGE3Q . You are receiving this because you were mentioned.Message ID: @.>

Hi, I can not find the attached file, maybe it uploads failed?

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simonsanchezj commented Feb 21, 2024 via email

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@Keith-CY @yanguoyu @itask @simonsanchezj @kellyshang @Perosky007 @BlindD3V @sergey799