Merge pull request #7184 from Matan2801/patch-38

Update muting-rules-suppress-notifications.mdx
newrelic · Apr 20, 2022 · 1831171 · 1831171
2 parents 787a7b6 + 2c28839
commit 1831171
Showing 1 changed file with 10 additions and 0 deletions.
diff --git a/...ce/new-relic-alerts/alert-notifications/muting-rules-suppress-notifications.mdx b/...ce/new-relic-alerts/alert-notifications/muting-rules-suppress-notifications.mdx
@@ -452,6 +452,16 @@ The following table describes how the alerts incident lifecycle is affected by m
   </tbody>
 </table>
 
+# Muting behavior with workflows [#workflow-behavior]
+A triggered violation has a 1:1 ratio with an incident so if a violation is muted then the matching incident will be muted as well. 
+Workflows are triggered by issues that can have one or more incidents, therefore there could be a scenario of muted and not muted incidents combined. 
+
+Each issue has one of the following muting states:
+
+* **Fully muted (FULLY_MUTED)**: an issue has all of its open incidents muted (Default value). 
+* **Partially muted (PARTIALLY_MUTED)**: an issue that has at least one open incident that is muted and one open incident that is not muted.
+* **Not muted (NOT_MUTED)**: an issue that has no open muted incidents.
+
 ## View muted violations and incidents [#ui]
 
 When viewing an open or closed incident, violations and incidents are marked as `Muted`. The following sections show some of these muted violations and incidents, and where you can find them.