fix(global support): made first round of edits to this support doc

newrelic · May 4, 2024 · 1c1bada · 1c1bada
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commit 1c1bada
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diff --git a/...cense-information/general-usage-licenses/global-technical-support-offerings.mdx b/...cense-information/general-usage-licenses/global-technical-support-offerings.mdx
@@ -28,6 +28,118 @@ These Support Plans apply only to your paid service subscription under an existi
   >
     The New Relic usaged-based pricing Support Plan below applies only to a customer's paid subscription on the [New Relic usage-based pricing model](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing).
 
+    <table>
+    <thead>
+        <tr>
+            <th>
+                Priority level
+            </th>
+            <th>
+                Definition
+            </th>
+            <th>
+                Enterprise
+            </th>
+            <th>
+                Pro
+            </th>
+            <th>
+                Standard
+            </th>
+        </tr>
+    </thead>
+    <tbody>
+        <tr>
+            <td>
+                P1
+            </td>
+            <td>
+                * A majority of New Relic platform functionality is down or instrumentation is not reporting data. 
+                * Observability is completely unavailable for an existing business-critical application. No workaround is available. 
+            </td>
+            <td>
+                1 hour 24x7x365
+            </td>
+            <td>
+                2 hours 24x7x365
+            </td>
+            <td>
+                2 business days
+            </td>
+        </tr>
+        <tr>
+            <td>
+                P2
+            </td>
+            <td>
+                * A majority of New Relic platform functionality is down or instrumentation is not reporting data. 
+                * Observability is completely unavailable for an existing business-critical application. No workaround is available.
+
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+        </tr>
+        <tr>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+        </tr>
+        <tr>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+        </tr>
+        <tr>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+            <td>
+                INSERT_CELL_CONTENT
+            </td>
+        </tr>
+    </tbody>
+</table>
+
     <table>
       <thead>
         <tr>