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fix: general copy edits
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bradleycamacho committed Oct 21, 2021
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Expand Up @@ -55,7 +55,7 @@ Limited technical support to troubleshoot if instrumentation is possible include

## Web app [#web-apps]

Some checks require elevated permissions. For best results, run [New Relic Diagnostics](/docs/agents/manage-apm-agents/troubleshooting/new-relic-diagnostics) from an Admin shell.
Some checks require elevated permissions. For best results, run [New Relic Diagnostics](/docs/agents/manage-apm-agents/troubleshooting/new-relic-diagnostics) from an admin shell.

Limited technical support to troubleshoot running web apps with the .NET agent installed includes:

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Expand Up @@ -13,7 +13,7 @@ redirects:

* Command line flag `-a` or `-attachment-key` is now `-ak` or `-attachment-key`
* New command line flag `-a` or `-attach` needs no arguments to be supplied to it
* Uploads Diagnostics output to a New Relic Account
* Uploads Diagnostics output to a New Relic account
* Removed command line flag `-file-upload` for arbitrary single files uploads
* All output is uploaded to S3 if specified with `-attach` or `-attachment-key`

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Expand Up @@ -41,9 +41,9 @@ You acknowledge and agree that your use of the HIPAA Covered Services may occasi
- You may only use the services listed under "HITRUST CSF" set forth in our [regulatory audits documentation](/docs/security/security-privacy/compliance/regulatory-audits-new-relic-services/)
- You must select the [U.S. data region](/docs/using-new-relic/welcome-new-relic/get-started/our-eu-us-region-data-centers/) for all your HIPAA-enabled Accounts. Accounts in different geographical regions are ineligible for HIPAA-enabled Accounts.
- You must use [TLS 1.2](/docs/using-new-relic/cross-product-functions/install-configure/networks/#tls) to encrypt data in transit when using [New Relic Browser](/docs/browser/browser-monitoring/getting-started/introduction-browser-monitoring/).
- You must disable [Log Patterns](/docs/logs/log-management/ui-data/find-unusual-logs-log-patterns/#availability) any New Relic Accounts that contain PHI.
- You must disable [Log Patterns](/docs/logs/log-management/ui-data/find-unusual-logs-log-patterns/#availability) any New Relic accounts that contain PHI.
- You may not create an [Alert Policy](/docs/alerts-applied-intelligence/new-relic-alerts/alert-policies/) with any PHI in any [Alert Conditions](/docs/alerts-applied-intelligence/new-relic-alerts/alert-conditions/create-nrql-alert-conditions/) or Alert Policy which uses email as a notification channel.
- You may not use such existing New Relic Account for your HIPAA-compliance needs if you have enabled Incident Intelligence for an existing New Relic Account. Instead, you must create a new New Relic HIPAA-enabled Account before sending any PHI.
- You may not use such existing New Relic account for your HIPAA-compliance needs if you have enabled Incident Intelligence for an existing New Relic account. Instead, you must create a new New Relic HIPAA-enabled Account before sending any PHI.
- When using New Relic’s iOS or Android mobile applications, you must enable mobile-device security controls sufficient for your compliance needs, such as device-level encryption, device-login access set to the highest setting, or disabling notifications on locked screens.

### Global Technical Support [#GTS]
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Expand Up @@ -20,7 +20,7 @@ redirects:
Download latest version
</ButtonLink>

The Diagnostics CLI (`nrdiag`) is a utility that automatically detects common problems with New Relic products. If the Diagnostics CLI detects a problem, it suggests troubleshooting steps. The Diagnostics CLI can automatically upload troubleshooting data to a New Relic Account.
The Diagnostics CLI (`nrdiag`) is a utility that automatically detects common problems with New Relic products. If the Diagnostics CLI detects a problem, it suggests troubleshooting steps. The Diagnostics CLI can automatically upload troubleshooting data to a New Relic account.

The Diagnostics CLI is open source and is located in [GitHub](https://github.com/newrelic/newrelic-diagnostics-cli).

Expand Down Expand Up @@ -49,7 +49,7 @@ The Diagnostics CLI does not require `superuser` or `admin` permissions to run,
To use the Diagnostics CLI:

1. Run the Diagnostics CLI, including [task suites](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/run-diagnostics-cli-nrdiag#suites) and [command line options](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/pass-command-line-options-nrdiag) as needed.
2. Supply the [-attach](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/pass-command-line-options-nrdiag) flag for uploading results to your New Relic Account.
2. Supply the [-attach](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/pass-command-line-options-nrdiag) flag for uploading results to your New Relic account.
3. Optional: Validate your [config file settings](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/validate-config-file-settings-nrdiag).
4. Interpret the [output](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/interpret-nrdiag-output).

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Expand Up @@ -39,7 +39,7 @@ The Diagnostics CLI outputs three files:
</td>

<td>
A flattened folder structure with one or more config files and any existing New Relic logs. Attach this file to your New Relic Account. This archive also contains a copy of `nrdiag-output.json`
A flattened folder structure with one or more config files and any existing New Relic logs. Attach this file to your New Relic account. This archive also contains a copy of `nrdiag-output.json`
</td>
</tr>

Expand All @@ -49,7 +49,7 @@ The Diagnostics CLI outputs three files:
</td>

<td>
Output of the individual tests. Attach this output to your New Relic Account.
Output of the individual tests. Attach this output to your New Relic account.
</td>
</tr>

Expand All @@ -59,7 +59,7 @@ The Diagnostics CLI outputs three files:
</td>

<td>
A list of files found. The `nrdiag-output.zip` file that you attach to your New Relic Account automatically includes this list. You do not need to attach this `.txt` file separately.
A list of files found. The `nrdiag-output.zip` file that you attach to your New Relic account automatically includes this list. You do not need to attach this `.txt` file separately.
</td>
</tr>
</tbody>
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Expand Up @@ -42,7 +42,7 @@ To use the following command line options with the Diagnostics CLI:
</td>

<td>
Attach for automatic upload to a New Relic Account. This uses a validated license key from your environment.
Attach for automatic upload to a New Relic account. This uses a validated license key from your environment.
</td>
</tr>
<tr>
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Expand Up @@ -48,7 +48,7 @@ To run the Diagnostics CLI, follow the procedures for your platform:
./nrdiag <var>CLI_OPTIONS</var>
```

The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to your New Relic Account if you include an attachment flag.
The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to your New Relic account if you include an attachment flag.
</Collapser>

<Collapser
Expand All @@ -69,7 +69,7 @@ To run the Diagnostics CLI, follow the procedures for your platform:
./nrdiag <var>CLI_OPTIONS</var>
```

The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to your New Relic Account if you include an attachment flag.
The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to your New Relic account if you include an attachment flag.
</Collapser>

<Collapser
Expand All @@ -85,7 +85,7 @@ To run the Diagnostics CLI, follow the procedures for your platform:
2. Unzip `nrdiag.zip` if necessary.
3. From the `nrdiag_1.2.3/win` directory, move `nrdiag.exe` or `nrdiag_x64.exe` into the application's root directory.
4. For troubleshooting web applications, ensure you are running the executable from your project's **parent** directory, or specify your config file location with the `-c` option.
5. Run the executable (along with any [CLI options](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/pass-command-line-options-nrdiag) from the directory you placed the binary. Since some checks require elevated permissions, for best results run from an Admin shell.
5. Run the executable (along with any [CLI options](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/pass-command-line-options-nrdiag) from the directory you placed the binary. Since some checks require elevated permissions, for best results run from an admin shell.

Run via PowerShell if you add any `CLI_OPTIONS`:

Expand All @@ -99,7 +99,7 @@ To run the Diagnostics CLI, follow the procedures for your platform:
./nrdiag_x64.exe <var>CLI_OPTIONS</var>
```

The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to New Relic Account if you include an attachment flag.
The Diagnostics CLI outputs any issues it discovers, and uploads relevant files to New Relic account if you include an attachment flag.
</Collapser>

<Collapser
Expand All @@ -114,7 +114,7 @@ To run the Diagnostics CLI, follow the procedures for your platform:
./nrdiag -browser-url <var>WEBSITE_URL</var> <var>CLI_OPTIONS</var>
```

The Diagnostics CLI outputs any issues it discovers and uploads relevant files to your New Relic Account if you include an attachment flag.
The Diagnostics CLI outputs any issues it discovers and uploads relevant files to your New Relic account if you include an attachment flag.
</Collapser>

<Collapser
Expand Down Expand Up @@ -182,15 +182,15 @@ To run from PowerShell, add `./` to the start of `cmd`.
nrdiag_x64.exe --suites <var>SUITE NAMES</var>
```

## Upload results to a New Relic Account [#attach-account-results]
## Upload results to a New Relic account [#attach-account-results]

<Callout variant="important">
If your system is configured to **not** connect to external IP addresses, this method will not work. Instead, attach the [output files](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/interpret-nrdiag-output) in an email to New Relic Support. If there is an issue with your license key you will need to manually upload results to your account.
</Callout>

### Automatic Account upload [#automatic]

To upload your results automatically to a New Relic Account when the Diagnostics CLI is executed, use the `-attach` or `-a` command line flag. This will validate any New Relic License Keys found in your environment for upload.
To upload your results automatically to a New Relic account when the Diagnostics CLI is executed, use the `-attach` or `-a` command line flag. This will validate any New Relic License Keys found in your environment for upload.

Uploading your results to an account will automatically upload the contents of the `nrdiag-output.json` and `nrdiag-output.zip`. If you want to inspect or modify the file's contents before upload, follow the manual upload procedures.

Expand Down Expand Up @@ -218,6 +218,6 @@ To run from PowerShell, add `./` to the start of `cmd`.

### Manual upload [#manual]

If you have a Support Ticket, use the permalink functionality to share your results. This will help improve troubleshooting speed.
The New Relic Diagnostics App has the drag and drop functionality if your results are unable to be automatically uploaded.
If you have a support ticket, use the permalink functionality to share your results. This will help improve troubleshooting speed.
The New Relic diagnostics app has the drag and drop functionality if your results are unable to be automatically uploaded.

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