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fix(core users): various additions
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zuluecho9 committed Nov 11, 2021
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Expand Up @@ -15,8 +15,8 @@ A user’s **user type** is what determines the set of New Relic capabilities a

There are three user types:

* **Basic user**: the least amount of New Relic capabilities.
* **Core user**: more capabilities than a basic user.
* **Basic user**: the fewest New Relic capabilities.
* **Core user** ([limited availability](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/core-users-release)): more capabilities than a basic user.
* **Full platform user**: all capabilities.

On the [New Relic One pricing model](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing), basic users are free, and core users and full platform users are billable. Your user count is tracked in the [usage UI](/docs/accounts/accounts-billing/general-account-settings/introduction-account-settings/#pricing). (For our [original pricing model](/docs/accounts/original-accounts-billing/product-pricing/product-based-pricing), user type is not a billing factor.)
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Expand Up @@ -78,7 +78,7 @@ After saving the provisioning rules, the New Relic SCIM/SSO application is ready

When your users are provisioned in New Relic, you're able to see them in the [**User management** UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles/#where).

If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure#user-type). To upgrade users, you have two options:
If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). To upgrade users, you have two options:

* Use the [User management UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles#edit-user-type) to set users to basic.
* [Configure the Azure app to manage user type.](/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more/#manage-user-type-scim)
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Expand Up @@ -84,7 +84,7 @@ When you've added one or more groups, you should be able to see the users you've

When your users are provisioned in New Relic, you're able to see them in the [**User management** UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles/#where).

If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure#user-type). To upgrade users, you have two options:
If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). To upgrade users, you have two options:

* Use the [User management UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles#edit-user-type) to set users to basic.
* Manage user type from Okta (described below).
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Expand Up @@ -132,7 +132,7 @@ Assign the New Relic SCIM/SSO application to a user:

When your users are provisioned in New Relic, you're able to see them in the [**User management** UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles/#where).

If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure#user-type). To upgrade users, you have two options:
If you're adding users to New Relic via SCIM but **not** managing their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) via SCIM, they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). To upgrade users, you have two options:

* Use the [User management UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles#edit-user-type) to set users to basic.
* [Configure the OneLogin app to manage user type.](/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more/#manage-user-type-scim)
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Expand Up @@ -825,7 +825,7 @@ Items in this section could change as we work to bring our service provider into

When your users are provisioned in New Relic, you can see them in the [**User management** UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles/#where).

If you're adding users to New Relic via SCIM but **not** [managing their user type via SCIM](#user-type), they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure#user-type). To upgrade users, you have two options:
If you're adding users to New Relic via SCIM but **not** [managing their user type via SCIM](#user-type), they start out as [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). To upgrade users, you have two options:

* Use the [User management UI](/docs/accounts/accounts-billing/new-relic-one-user-management/add-manage-users-groups-roles#add-users).
* Use the [SCIM API to manage user type](#user-type).
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Expand Up @@ -77,6 +77,7 @@ Here are some instructions and tips for adding and managing users via the UI:
2. In the upper right corner, click **<Icon name="fe-plus-circle"/>
New user**.
3. Enter the appropriate name and email address.
4. Select their [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). Note that the user type if a billing factor if you're on [New Relic One pricing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing).
4. Select their base role as either Admin, User, or Restricted.
5. Select **Add user**.

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</Collapser>
</CollapserGroup>

## User types: basic user and full user [#user-type]
## User type [#user-type]

<Callout variant="important">
This section is for users on our [original user model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-changes-pricing-user-model/#user-models). If you're on our New Relic One user model, see our [New Relic One user docs](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure/).
A user's user type is what governs their maximum allowed set of New Relic capabilities. For more information, see [User type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type).

Starting March 2021, we ended the preview period for basic users on our original user model. The preview period gave these basic users the same permissions as full users. For more on this, see our [Explorers Hub post on user type changes](https://discuss.newrelic.com/t/basic-users-can-now-request-upgrades-to-full-stack-observability-uis-on-march-1/139782).
</Callout>

The user type (basic user or full user) determines what features a user has access to.

Below are details on the two user types. Note that billing-related aspects only apply if you're on [New Relic One pricing](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-changes-pricing-user-model#pricing-plans). If you're on our [original pricing model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-changes-pricing-user-model#pricing-plans), billing impacts do not apply.

* **Basic user**. Details:
* These users have access to basic features like setting up reporting of data, running queries of data, making custom charts and dashboards, and setting up alerts. They do **not** have access to our more curated observability UI experiences (for more details on feature access, see [Capabilities](#user-capabilities)).
* Depending on [access request settings](#update-user-type), basic users can either upgrade themselves to be full users or request upgrade access from admins.
* **Full user**. Details:
* Full users have access to everything (dependent on role restrictions), which includes our curated observability UI experiences, such as APM, infrastructure monitoring, browser monitoring, mobile monitoring, and synthetic monitors. For details, see [Capabilities](/docs/accounts/accounts-billing/new-relic-one-user-management/new-relic-one-user-model-understand-user-structure/#user-capabilities).
* For organizations on [New Relic One pricing](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-changes-pricing-user-model#pricing-plans): these users are [billable](/docs/accounts/accounts-billing/new-relic-one-pricing-users/pricing-billing#user-count). The Standard [edition](https://newrelic.com/pricing) includes one free full user and up to five total.

If a user in your organization is set as a basic user in one account and a full user in another, the user is considered a full user and has full user access on all accounts in that organization.
If a user in your organization is set as different user types in different accounts, the user is considered as whatever their highest user type is.

For how to edit a user's type, see [Manage users](#update-user-type).

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