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Merge pull request #8149 from newrelic/Log-capabilities-improve
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fix(user type): add logs detail
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zuluecho9 committed Jun 22, 2022
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Expand Up @@ -195,11 +195,11 @@ Here's a detailed comparison of capabilities by user type. For tips on why you'd

<tr>
<td>
[Log management](/docs/logs/get-started/get-started-log-management)<sup>1</sup>
[Log management](/docs/logs/get-started/get-started-log-management)
</td>

<td style="text-align:center">
Search/view only
Search/view only[<sup>1</sup>](#logs-capabilities)
</td>

<td style="text-align:center">
Expand Down Expand Up @@ -603,14 +603,46 @@ Here's a detailed comparison of capabilities by user type. For tips on why you'd
id="logs-capabilities"
title="Log management capabilities"
>
<Callout variant="important">
On January 12, 2022, basic users had some log management capabilities removed. Their current capabilities are described below.
</Callout>
Details on log management capabilities by user type:

<table>
<thead>
<tr style="width:170px">
<th>
Basic users
</th>

<th>
Core users and full platform users
</th>
</tr>
</thead>
<tbody>
<tr>
<td>
* Search, view, and query log data
* Saved views
* Attributes
</td>
<td>

All features, including those in **Basic user** column and:

* Patterns
* Drop filters
* Parsing
* Data partitions
* Define custom rules and logic
* Log obfuscation (available with [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#data-prices))
* [Livetail](/docs/logs/troubleshooting/view-log-messages-real-time-live-tail)

These users can also see [logs in context](/docs/logs/logs-context/configure-logs-context-apm-agents) for the UI experiences they have access to (for example, core users can see log data in the errors inbox UI).
</td>
</tr>
</tbody>
</table>

Log-related capabilities:

* **Basic users** can view and search the [Logs UI](/docs/logs/get-started/get-started-log-management).
* **Core users** and **full platform users** have access to all [Logs UI features](/docs/logs/ui-data/use-logs-ui) and configuration capabilities, and can see [logs in context](/docs/logs/logs-context/configure-logs-context-apm-agents) for the UI experiences they have access to (for example, core users can see applicable log data in the errors inbox UI).
</Collapser>

<Collapser
Expand Down Expand Up @@ -772,15 +804,6 @@ For rules around billing and downgrading users, see [Billing and downgrade rules

For an explanation of how the concept of user type relates to our roles, see [User management concepts](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#standard-roles).

## Change to "full user" language [#full-user-language]

In November of 2021, in the product and public docs, the "full user" user type name was changed to "full platform user."

For organizations that have the [pricing version without core users](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing#pricing-versions):

* "Full platform users" are equivalent to what are referred to as "full users" and "monthly provisioned users" in your New Relic agreement. For more about agreement-level language, see [Billable user agreement terminology](/docs/licenses/license-information/usage-plans/new-relic-one-usage-plan-descriptions#billable-user-terms).
* When [querying your full platform user counts](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/usage-queries-alerts), you use `FullUsersBillable` and not `FullPlatformUsersBillable`.

## Lacking access to something? [#access]

For questions related to lack of access to New Relic accounts or features, see [Factors affecting access](/docs/accounts/accounts-billing/general-account-settings/factors-affecting-access-features-data/#account-access).

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