fix(support): fixing language

src/content/docs/licenses/license-information/general-usage-licenses/global-technical-support-offerings.mdx

@@ -64,10 +64,10 @@ These Support Plans apply only to your paid service subscription under an existi
                 2 business days
             </td>
             <td>
-                Within 2 hours, 7 days a week, 365 days a year
+                2 hours
             </td>
             <td>
-                Within one hour, 7 days a week, 365 days a year
+                1 hour
             </td>
         </tr>
         <tr>
@@ -129,7 +129,7 @@ These Support Plans apply only to your paid service subscription under an existi
 
     * If you have not upgraded or changed to the [New Relic usage-based pricing model](/docs/accounts/accounts-billing/new-relic-one-pricing-users/pricing-billing), your existing support plan still applies.
     * Initial Support Response Time begins when the request is received by the New Relic support system.
-    * Critical means customer's business operations are severely impacted due to New Relic with no available workaround; or there is a critical security issue.
+    * 24*7*365 or Follow the Sun support is only applicable to P1 business critical support cases.
     * This Support Plan is subject to change at any time; changes will take immediate effect.
   </Collapser>
 
@@ -219,6 +219,7 @@ These Support Plans apply only to your paid service subscription under an existi
     **Notes:**
 
     * Silver tier applies to customers with $1 to $9,999 annual spend. Gold tier applies to customers with $10,000 to $99,999 annual spend. Platinum tier applies to customers with $100,000 annual spend and above. Contact your Account Manger regarding Priority Support.
+    * 24*7*365 or Follow the Sun support is only applicable to P1 business critical support cases.
     * Initial Support Response Time begins when the request is received by the New Relic support system.
     * This Support Plan is subject to change at any time; changes will take immediate effect.
   </Collapser>