fix(orig user model): fixing formatting

src/content/docs/accounts/original-accounts-billing/original-users-roles/users-roles-original-user-model.mdx

@@ -124,24 +124,22 @@ Here are instructions and considerations for some common user management tasks a
     * If you're on the [New Relic One pricing model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-pricing-models), your users' [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) is a billing factor.
     * If you upgrade a user to a higher user type (either via the UI or via an upgrade request email), their user type is changed across all accounts in the organization.
 
-      To update your users' user type:
+    To update your users' user type:
 
     1. Go to: **[account dropdown](/docs/accounts-partnerships/education/getting-started-new-relic/glossary#account-dropdown) > Account settings > Users and roles > Users**.
+    2. Select a user and edit their type, or [bulk update the type for multiple users](#bulk). Note that if your organization has multiple accounts, you can't see all your users in a single UI location: to manage users across in different accounts, you'll have to go to the **Users and roles** UI for each account. 
 
-    2. Either select a user and edit their type or [bulk update the type for multiple users](#bulk). Note that if your organization has multiple accounts, you won't be able to see all your users in a single UI location but will have to go to the **Users and roles** UI for each account.
+    To view and approve users who have requested an upgrade:
 
-       To view and approve users who have requested an upgrade:
+    1. Go to: **[account dropdown](/docs/accounts-partnerships/education/getting-started-new-relic/glossary#account-dropdown) > Account settings > Users and roles**.
+    2. Click **Upgrade requests**. Note that if your organization has multiple accounts, you can't see all your users in a single UI location: to manage users across in different accounts, you'll have to go to the **Users and roles** UI for each account.
 
-    3. Go to: **[account dropdown](/docs/accounts-partnerships/education/getting-started-new-relic/glossary#account-dropdown) > Account settings > Users and roles**.
-
-    4. Click **Upgrade requests**. Note that if your organization has multiple accounts, you won't be able to see all your users in a single UI location but will have to go to the **Users and roles** UI for each account.
-
-       To control how users upgrade, from the **Users and roles** UI, you can select **Access requests**. You have two options:
+    To control how users upgrade, from the **Users and roles** UI, you can select **Access requests**. You have two options:
 
     * **Automatic approval**: With this option, users can automatically and immediately upgrade their user type. This option allows your users to more easily troubleshoot problems.
     * **Require review**: With this option, your admins get a notification email when users request an upgrade and the admins must upgrade them first. They can be approved either from the notification email or from the user's record in the **Users and roles** UI.
 
-      For more about user type, see [User type](#user-type).
+    For more about user type, see [User type](#user-type).
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