fix(Support): Hero edits

src/content/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal.mdx

@@ -34,17 +34,17 @@ New Relic offers a variety of support options, including online help, a troubles
 * [Check the status of our systems.](#check-status)
 * [Read about our licenses, data security, and compliance information.](#licenses-policies)
 
-## Access Support resources in the New Relic One Platform [#nr-support]
-All [In Product Support](https://one.newrelic.com/redirect/support) resources are accessible while you are navigating the New Relic One Platform. Just select the small "?" icon from the top navigation menu.
+## Access Support resources in the New Relic One platform [#nr-support]
+
+All [in-product support](https://one.newrelic.com/redirect/support) resources are accessible while navigating the New Relic One platform: Just select the small **?** icon from the top right navigation menu.
 
 ![support-nav](https://user-images.githubusercontent.com/91755717/150619403-a991bc42-62dd-49f9-979f-80e568ba21f9.png)
-![Support navigation](./images/support-nav.png "New Relic support navigation")
 
-The In Product Support view provides visibility into what is new with New Relic, our Ducumentation, and our Explorers Hub. The support Sidebar provides rapid access to all our support tools.
+The in-product Support view provides visibility into what's new with New Relic, our documentation, and our Explorers Hub. The support sidebar provides rapid access to all our support tools.
 
 <img width="1526" alt="in-product-support" src="https://user-images.githubusercontent.com/91755717/150618273-288d2add-3b62-450d-a21b-ddf524cc8dc2.png">
 
-![In Product Support](./images/in-product-support.png "New Relic's In Product support")
+![In-product support](./images/in-product-support.png "New Relic's In Product support")
 
 ## Ask in New Relic's Explorers Hub, our free forum [#nr-forum]
 
@@ -88,30 +88,30 @@ If you can't find an answer in the documentation, you can file an issue to ask u
 
 ## File a case in the platform or support portal [#file-ticket]
 
-If none of the above methods worked, go to the "?" iconin the top menu navigation or [support.newrelic.com](https://support.newrelic.com/home). The Support portal gives you access to unified search across all of New Relic's help resources. If you can't find what you are looking for and your subscription level includes technical support, you can [file a support ticket](https://support.newrelic.com/tickets).
+If none of the above methods worked, click the **?** icon on the top right menu, or go to [support.newrelic.com](https://support.newrelic.com/home). The support portal gives you access to unified search across all of New Relic's help resources. If you can't find what you're looking for, and your subscription level includes technical support, [file a support ticket](https://support.newrelic.com/tickets).
 
 <Callout variant="important">
   Support for beta or limited release features may not be available.
 </Callout>
 
 To file a new case from the platform:
 
-1. Go to the **[I need more help](https://one.newrelic.com/redirect/support) button** in the "Looking for more help?" navigation.
+1. Go to the **[I need more help](https://one.newrelic.com/redirect/support)** button under **Looking for more help?** on the right panel.
 
 ![Help button](./images/help-button.png "I need more help")
 <img width="383" alt="help-button" src="https://user-images.githubusercontent.com/91755717/150614701-42cf2e5c-2cdc-456d-93dd-e06c0040b3e7.png">
 
 2. Select your account.
 3. Choose "Create a Support case".
-4. Provide as many details as possible. Include the URL, if applicable, or select **Attach file** to include a log file, a New Relic Diagnostics file, screenshots, or other useful attachments.
+4. Provide as many details as possible. Include the URL, if applicable, or select **Attach file** to include a log file, a New Relic diagnostics file, screenshots, or any other useful attachments.
 5. Click **Submit**.
 
 To file a new case from the support portal:
 
 1. Go to **[support.newrelic.com](https://support.newrelic.com) > Login**.
-2. From the Support portal, select the area of New Relic where you need help.
+2. From the support portal, select the area of New Relic you need help with.
 3. Select your account.
-4. Provide as many details as possible. Include the URL, if applicable, or select **Attach file** to include a log file, a New Relic Diagnostics file, screenshots, or other useful attachments.
+4. Provide as many details as possible. Include the URL, if applicable, or select **Attach file** to include a log file, a New Relic diagnostics file, screenshots, or any other useful attachments.
 5. Click **Submit**.
 
 ## Check the status of our systems [#check-status]