Merge pull request #17196 from Matan2801/patch-107

Update notification-integrations.mdx

src/content/docs/alerts-applied-intelligence/notifications/notification-integrations.mdx

@@ -578,7 +578,10 @@ Custom details in PagerDuty alerts are automatically populated.
   * Match entities to configuration items and relate them to the task table available.
   * From ServiceNow you can send and see as images the New Relic enrichments.
 
-  You can integrate ServiceNow with New Relic by either using the ServiceNow application destination or using the webhook destination.
+  You can integrate ServiceNow with New Relic by either using the ServiceNow application destination or using the webhook destination. Please refer to this [installation guide](https://store.servicenow.com/appStoreAttachments.do?sys_id=46dce4241bf9c2503ee8a8ea234bcb79)for more details, tips, and best practices.
+
+pen_spark
+
 
 <table>
     <thead>
@@ -641,9 +644,7 @@ Custom details in PagerDuty alerts are automatically populated.
         </tr>
     </tbody>
 </table>
-
-
-
+
 
   ### Set up the ServiceNow application destination [#servicenow-destination]
 
@@ -652,7 +653,7 @@ Custom details in PagerDuty alerts are automatically populated.
     </Callout>
   To create a ServiceNow destination, follow these steps:
 
-  1. [Download](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d117597d1b9b9d9078faddf7b04bcba7/1.0.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3Dnew%2520relic&sl=sh) and install the new relic application on the ServiceNow store.
+  1. [Download](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d117597d1b9b9d9078faddf7b04bcba7/1.1.1) and install the new relic application on the ServiceNow store.
   2. Create a user inside ServiceNow. Make sure you enable the <DoNotTranslate>**Web service access only**</DoNotTranslate> option and grant the `x_newre_core.inbound_api` role to the created user. Copy and save the generated password.
   3. Go to <DoNotTranslate>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts & AI**</DoNotTranslate>, click <DoNotTranslate>**Destinations**</DoNotTranslate>, and then select <DoNotTranslate>**ServiceNow**</DoNotTranslate>.
 
@@ -667,7 +668,14 @@ Custom details in PagerDuty alerts are automatically populated.
   5. Add the domain, username, and password. The domain should include `*.service-now.com`. Add the password you copied in step 2.
   6. Click <DoNotTranslate>**Next**</DoNotTranslate>.
   7. Name the destination.
-  8. Click <DoNotTranslate>**Save destination**</DoNotTranslate>.
+  8. Click <DoNotTranslate>**Save destination**</DoNotTranslate>. 
+  9. Use this destination with your notification workflows.
+
+
+<Callout variant="tip">
+You can update Servicenow attributes on the target table directly (e.g. **Incident**) from New Relic directly. To do so, tag related entities (e.g. alert condition, APM entities, synthetics, hosts, etc…)  with **ServiceNowFields.[serviceNow_value]** or **ServiceNowFields.dv_[serviceNow_name]**. For example, to populate your APM entity as the configuration item in the incident table, tag 
+ it with **ServiceNowFields.dv_configuration_item : my_ci**
+</Callout>
 
   ### Set up the webhook destination [#servicenow-webhook-destination]