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Updating incident_id expectations
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dneth committed Jun 26, 2023
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Expand Up @@ -41,10 +41,8 @@ Notifications will not substantially change during the migration. They will cont
### incident_id
The `incident_id` on PagerDuty, Webhook, VictorOps, OpsGenie and xMatters notifications refers to the classic incident id. The classic incident id is deprecated. Consumers should start using the `issue_id` instead.

The `incident_id` was present on every notification sent by the classic notification system. On workflows, it will only be available on accounts using the [Decisions](https://docs.newrelic.com/docs/alerts-applied-intelligence/applied-intelligence/incident-intelligence/change-applied-intelligence-correlation-logic-decisions/) [grace period](https://docs.newrelic.com/docs/alerts-applied-intelligence/applied-intelligence/incident-intelligence/user-settings/#grace-period).

`Incident_id` changes:
* To avoid generating invalid json on custom webhooks, a value of -1 will be used when the classic incident id is not available.
* A unique `incident_id` will still be generated for every issue. The value will be different than that used in the deprecated Incident API.
* To limit the impact to VictorOps, OpsGenie and xMatters notifications, the incident_id will be populated by the issue id. That will cause the New Relic steps to acknowledge or close an incident in xMatters to no longer work.

## Configuring custom payloads [#configure-custom-payloads]
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