Merge pull request #5800 from helenapm/patch-12

Improvements on the setup flow

src/content/docs/service-level-management/create-slm.mdx

@@ -323,7 +323,13 @@ The following SLIs are based on Google’s Browser Core Web Vitals.
 
 ## Create and edit service levels [#create-edit]
 
-To create SLIs and SLOs, go to the **Service Levels** tab at any workload in [New Relic One](https://one.newrelic.com/) and follow these steps:
+You can create SLIs and SLOs from several places on [New Relic One](https://one.newrelic.com/):
+
+ * From the **Service levels** view on the top menu. You can associate the SLI with any entity across your accounts.
+ * From the **Service levels** page in any APM Service. The SLI will be associated with that specific APM service. If you use this starting point, New Relic will automatically create the most common service level indicators for this entity type, based on the latest available data. 
+ * From the **Service levels** tab in any workload. You can associate the SLI with any entity in the workload, or the workload itself.
+
+Follow these steps:
 
 <CollapserGroup>
   <Collapser
@@ -344,15 +350,24 @@ To create SLIs and SLOs, go to the **Service Levels** tab at any workload in [Ne
     id="configure-queries"
     title="Configure the queries"
   >
-  The account where the data is gathered from matches the account of the entity that the SLI refers to. The rest of the fields correspond to the NRDB event that goes into the `FROM` clause, as well as the `WHERE` clauses that determine what is a valid and a good/bad event. Please see the section above to know what goes into each field.
+  In this step, you'll configure the SLI count queries that determine which event is valid, or good, or bad. 
+
+  If you associate the SLI with an APM service or a browser app, New Relic will suggest some typical SLI and their queries. We'll use the latest data as a baseline for your service level objectives, and you will be able to edit the SLI and SLOs afterwards.
+
+  ![Suggested service levels](./images/suggested_sli.png "Suggested service levels")    
+
+  If you're using a different type of entity, or you want to customize the baseline values provided by New Relic, you can customize the SLI to your needs. For instance, you can use the `WHERE` clause to filter out health checks.
+
+  ![Custom service level](./images/custom_sli.png "Custom service level")    
+
+  The account where the data is gathered from matches the account of the entity that the SLI refers to. Please see the section above to know what goes into each field.
 
-  On the left you’ll see the final queries; and at the bottom you’ll get a preview of the count of valid and good/bad events in the last month.
+  On the right you'll see the final queries, and at the bottom you'll get a preview of the count of valid and good/bad events in the last days.
 
   <Callout variant="important">
-    SLI queries support NRDB events, but not dimensional metrics yet.
+    SLI queries support NRDB events and spans, but not dimensional metrics yet.
   </Callout>
 
-  ![Configure the SLI queries](./images/slm_setup.png "Configure SLI queries.png") 
   </Collapser>
 
   <Collapser