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Update diagnostics-cli-licensing-security.mdx
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cade-conklin committed Oct 6, 2021
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Expand Up @@ -15,15 +15,15 @@ By default, this data is not transmitted to New Relic. You do have the option to

The use of the Diagnostics CLI is subject to this [license agreement](/docs/licenses/license-information/other-licenses/new-relic-diagnostics-licenses), as well as licensing agreements for open-source software used by the Diagnostics CLI.

## Data uploaded to support tickets [#support-tickets]
## Data uploaded to account [#uploaded-account-data]

The Diagnostics CLI allows uploading of this information to a support ticket over HTTPS if you use a specific command-line argument. You will be prompted before the collection of any files that we expect to have sensitive information.

Before the collected files [contained within `nrdiag-output.zip`](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/interpret-nrdiag-output) are uploaded to New Relic, you will also be prompted. This allows you to review and edit any information that you do not want to provide. (For example, the `nrdiag-output.zip` will include your user name.) You also have the option to cancel the upload altogether.
Before the collected files [contained within `nrdiag-output.zip` and `nrdiag-output.json`](/docs/using-new-relic/cross-product-functions/diagnostics-cli-nrdiag/interpret-nrdiag-output) are uploaded to New Relic, you will also be prompted. This allows you to review and edit any information that you do not want to provide. (For example, the `nrdiag-output.zip` will include your user name.) You also have the option to cancel the upload altogether.

## Data storage

Any support ticket attachments made using `nrdiag` or containing `nrdiag` data that are less than or equal to 20MB are stored by Zendesk. Otherwise these attachments are stored by New Relic. For more information, see [Zendesk's privacy and data protection policies](https://www.zendesk.com/company/privacy-and-data-protection/).
Any support ticket attachments made using `nrdiag` or containing `nrdiag` data that are less than or equal to 20MB are stored by Zendesk. All of these attachments are stored by New Relic. For more information, see [Zendesk's privacy and data protection policies](https://www.zendesk.com/company/privacy-and-data-protection/).

## Environment variables

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