No "un-install" doc for logging tools

[ckden]

Tell us what you need

Hi, first great job on explaining and documenting the various ways to bring data into New Relic logging. However, once these things are setup, the process to unwind them does not seem to be easy to identify. In particular, if I have a application team who is sending log test data to the logs.API (For example), it would be helpful to have something documented that app teams could follow to understand how to unconfigure a log ingestion cleanly.

we have several apps teams who need help with this and I am unable to provide a simple answer since each is using different methods to ingest log info.

Thank you for your consideration of this request.

Anything else you'd like to share?

Most of your other products have an uninstall or removal feature defined through documentation, adding this would be more consistent and help teams avoid ingestion of log information that is no longer needed.

Doc information (don't delete this section)

• https://docs.newrelic.com/docs/logs/enable-log-management-new-relic/enable-log-monitoring-new-relic/forward-your-logs-using-infrastructure-agent/
• OS: Windows 10
• Browser: Chrome 93.0.4577.82
• Device: Unknown

[bradleycamacho]

Hey @ckden, thanks for the very thoughtful feedback! This is a great call, and we can explore documenting this with our product teams. I am going to tag in @barbnewrelic, one of our docs writers with more context about logs.

[barbnewrelic]

@ckden I reviewed our backlog of log doc requests and discovered this was on the roadmap 2 years ago, but then the team decided not to document uninstall procedures at that time. Thanks for raising this issue again. I'll get it back into the queue!

[barbnewrelic]

@ckden Do you only need procedures to uninstall/stop Log API, or are there other log forwarders your teams currently use? There are several different ways to get logs into New Relic, and the logging SMEs want to prioritize the ones you use first. Thanks for confirming!

[ckden]

@barbnewrelic , thanks for the follow up and sorry for slow reply. I did some checking and because we have fairly diverse environment teams are making use of all the different methods currently, with the infrastructure agent being used the most. So, if it helps I would say infra. would be the one that would help me the most immediately. Thank you!

[barbnewrelic]

@ckden We are happy you are using so many options for logs, and we are also sad that uninstall procedures never got documented. I'm going to file a ticket for the documentation work, but I don't think I can file a support ticket on your behalf to get immediate help from support. I've already notified them about your question, but I wonder if it would help expedite if the request for immediate assistance was coming directly from you as a support ticket? I do apologize to give you extra work, but I don't want to keep you waiting on our docs team. The uninstall procedures will have to come from our tech support engineers, and we will then be able to use their solutions to publish in the documentation site. I hope this gives you the help you need for the short term!

[ckden]

Hi again @barbnewrelic , understood and no problem. I will open one this evening as a follow up to this thread. Thank you.

[barbnewrelic]

I notified support to be on the lookout for your ticket, and I'll link it to my docs work. Thanks again!

[ckden]

HI, Thanks and sorry for short delay on getting it opened, but it is now open > https://support.newrelic.com/tickets/474211/edit

[barbnewrelic]

@ckden I got the uninstall info from support and added it to the infra logs forwarder doc. https://docs.newrelic.com/docs/logs/forward-logs/forward-your-logs-using-infrastructure-agent/#uninstall . I'm still tracking down how to uninstall all the other log forwarders, but is this sufficient for now? (I have a Jira to address all the log forwarders, so your request won't be lost.) If you're satisfied with this doc update and my ongoing plan, I'll go ahead and close this issue. If not, I'm happy to keep this issue open. Let me know what works best for you. Thanks again for working so patiently both with support and with me!

[barbnewrelic]

Added info to all the other log forwarder docs with #6280