update issue templates (#103)

.github/ISSUE_TEMPLATE/bug-report.md

@@ -1,30 +1,35 @@
 ---
-name: "Bug report \U0001F41B"
+name: Bug report
 about: Create a report to help us improve
 title: ''
 labels: bug
 assignees: ''
+
 ---
 
-[NOTE]: # ( ^^ Provide a general summary of the issue in the title above. ^^ )
+^^ Provide a general summary of the issue in the title above. ^^ 
 
 ## Description
-[NOTE]: # ( Describe the problem you're encountering. )
-[TIP]:  # ( Do NOT share sensitive information, whether personal, proprietary, or otherwise! )
+Describe the problem you're encountering.
+TIP: Do NOT share sensitive information, whether personal, proprietary, or otherwise! 
 
 ## Expected Behavior
-[NOTE]: # ( Tell us what you expected to happen. )
+Tell us what you expected to happen.
 
-## [NR Diag](https://docs.newrelic.com/docs/using-new-relic/cross-product-functions/troubleshooting/new-relic-diagnostics) results
-[NOTE]: # ( Provide any other relevant log data. )
-[TIP]:  # ( Scrub logs and diagnostic information for sensitive information )
+## [Troubleshooting](https://discuss.newrelic.com/t/troubleshooting-frameworks/108787) or [NR Diag](https://docs.newrelic.com/docs/using-new-relic/cross-product-functions/troubleshooting/new-relic-diagnostics) results
+Provide any other relevant log data.
+TIP:  Scrub logs and diagnostic information for sensitive information 
 
 ## Steps to Reproduce
-[NOTE]: # ( Please be as specific as possible. )
-[TIP]:  # ( Link a sample application that demonstrates the issue. )
+Please be as specific as possible.
+TIP:  Link a sample application that demonstrates the issue. 
 
 ## Your Environment
-[TIP]:  # ( Include as many relevant details about your environment as possible including the running version of New Relic software and any relevant configurations. )
+Include as many relevant details about your environment as possible including the running version of New Relic software and any relevant configurations. 
 
 ## Additional context
-[TIP]:  # ( Add any other context about the problem here. For example, relevant community posts or support tickets. )
+Add any other context about the problem here. For example, relevant community posts or support tickets.
+
+## For Maintainers Only or Hero Triaging this bug
+*Suggested Priority (P1,P2,P3,P4,P5):*
+*Suggested T-Shirt size (S, M, L, XL, Unknown):*

.github/ISSUE_TEMPLATE/config.yml

@@ -1,5 +1,8 @@
 blank_issues_enabled: false
 contact_links:
+  - name: Feature Request
+    url:  https://issues.newrelic.com
+    about: We welcome feature requests from our open-source community through the New Relic Issue Tracker.
   - name: Troubleshooting
     url:  https://github.com/newrelic/nri-mysql/blob/master/README.md#support
     about: Check out the README for troubleshooting directions

.github/ISSUE_TEMPLATE/story.md

@@ -0,0 +1,27 @@
+---
+name: Story
+about: Issue describing development work to fulfill a feature request
+title: ''
+labels: ''
+assignees: ''
+priority: ''
+---
+### Description
+_What's the goal of this unit of work? What is included? What isn't included?_
+
+### Acceptance Criteria
+_What tasks need to be accomplished to achieve the goal?_
+
+### Design Consideration/Limitations
+_Why is this the route we should take to achieve our goal?_
+_What can't be achieved within this story?_
+
+### Dependencies
+_Do any other teams or parts of the New Relic product need to be considered?_
+_Some common areas: UI, collector, documentation_
+
+### Additional context
+_What else should we know about this story that might not fit into the other categories?_
+
+### Estimates
+_Please provide initial t-shirt size. S = 1-3 days,  M = 3-5 days (1 week), L = 1-2 weeks (1 sprint)_