Auto upload doesn't work #2834
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Same here on Gemini PDA. The proof that the problem is solvable is an application for Dropbox called DropSync (greetings to my hometown Prague,CZ ;-) ) - MetaCtrl have autosync applications for Dropbox, MEGA storage, Google drive, MS OneDrive and Box. |
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@jirikeller My current solution is the syncthing application. I have synced notes (and a lot of additional folders) on all my devices now - except on my nextcloud. |
ghost
reopened this
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@Apfelgriebs - thanks for marvellous tip ! Unfortunately this is not really "optimal" solution, however fully works - the only limitation is that the devices have to "meet" online from time to time, however this is easily solved by having one instance of syncthing. And actually, on some desktop one may sync syncthing even with nextcloud ;-) |
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I don't get it. Why is this feature so randomly functional? Last time I was told to remove Nextcloud app from any power optimizations, which I did and fixed the issue, but since 2 updates it does not work anymore on my S9+. |
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For what it's worth - I am having the same issues at the moment. Galaxy S9+, and for a while now Nextcloud has not been auto-uploading all photos. Sometimes it will detect that a new photo exists; but more often it won't. The upload part is fine, but the detection part doesn't seem to be reliable for some reason. I'm using the standard camera app, I haven't really changed any settings and I don't have a SD card; Nextcloud app on phone is version 3.2.1, and I have excluded it from the "put to sleep if running in background" functionality on the phone. Not sure what I can do in terms of debugging on the phone (is there anything I can do with logcat or similar??) but hopefully these details of the problem I'm seeing will help. |
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@mario @tobiasKaminsky do you know anything steps that would provide further information to gain some insight on why auto upload doesn't seem to work for the mentioned devices like Sony Z1 compact, Samsung Galaxy S9+ and Gemini PDA? |
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Auto upload is broken with Samsung S7 Android 8.0. Disabling battery optimization did not help either. I made sure all the upload folders are properly selected. It does not seem to watch for changes. |
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@mario @tobiasKaminsky are you aware of any general issues regarding Samsung Galaxy S issues regarding auto upload issues? |
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I have another device with LineageOS 14.1 and auto uploads works perfectly fine. |
@gerroon yeah, I also run Lineage 15.1 and it works fine, also worked fine before with the OEM Android OS version... :/ |
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It actually used work to on that S7 until couple months ago, it probably broke after the damn system updates couple months ago |
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I would love to help with any debugging I can (using either my S9+, or my S7 Edge which I still have). Both seem to have the same issue at the moment, i.e. new photos I take do not get detected by the auto upload functionality. If I 'Share...' the photos and send them to Nextcloud, the actual upload works fine. Both phones are on Android 8.0.0 ("Samsung Experience 9.0"). |
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Also same issue again and again! It's a shame, this is one of the most important feature and you guys struggle on that for years. We have 2 devices, Huawai P10 Pro, Galaxy S7+ - both not working! |
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I'm currently experiencing the most annoying situation when trying to debug something. Sometimes it works and most often it does not. No idea why is it working all of a sudden for one or 2 pics and not working for the 10 following.That is really getting on my nerves.
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I FOUND A SOLUTION GUYS.... @moulip @klm46 @jmhunter @gerroon @Apfelgriebs @jirikeller @mario Hi all, I'm a iPhone-to-Android convert, and have Samsung S9+ (yesterday activated!). As other in this thread mention, I also had which had huge problems with auto-upload detection..... but I fixed it !! 👍 My steps: Edit: Added this pre-cursor 1st step instruction on 8/17/18: I deleted my NC account from NC app, completely deleted NC app, reinstalled from Google Play store. I deleted the customized Gallery app from f-droid. (If you don't have Gallery app from F-droid, then ensure you are using the original plain vanilla Gallery app, no other gallery app as it may interfere) Then Start NC app, go through usual process of Logging into account, giving permissions to app to read/write access, you know, the vanilla process of getting Set-up again on NC app. Next, I went to Power Saver settings, and I added NC to "Unmonitored Apps" where they won't put to sleep. Instructions: "Device Management" > "Battery" (on bottom left corner) > " Unmonitored Apps" (e.g. select apps that won't be put to sleep) > Add NC app to this list > Click Done/Save. Maybe this helped too, but I closed all other applications and put them to sleep so only NC running. Reboot NC app (e.g. close it then re-open it as fresh instance) Take a photo from camera app. This 1st photo won't upload, because we haven't turned on "Auto-upload" yet, so go to "Auto-Upload" section (your 1st photo should appear here), then turn on the upload button (i.e. turn on the button so it turns from grey to blue signfying enable upload for Photos, Screenshots or Video), and verify the correct folder configuration for destiination as you wish. THEN take a 2nd photo with camera app, and this should immediately be detected and uploaded :) Now I got the auto-upload to work on my Samsung S9 Plus running latest software (as of 8/17/18). |
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Thanks @rwat1, very glad you have had success! I am almost certain I had already done the Power Saving setting, i.e. told the phone not to put NC to sleep. (although there's a small chance that after uninstalling & reinstalling, I forgot to re-enable it again).. so I don't think that's the whole answer. I will try deleting my account from NC app first, before uninstalling this time. I don't know how it does it (as I thought that when an app was uninstalled, all its data was gone) but even when I uninstall NC from Play Store and reinstall it, my account data (or at least, the definitions of which folders to auto-upload, and how - plus my history of previous auto-uploaded files) persists! :( So I will try your trick of deleting the account from within the app, first. My next step was to use an older version of NC client from F-Droid, actually (My gallery app is stock / standard) but I will try this first and report back - thanks! Update: That didn't work for me.
Update to update:
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Edit: Glad it eventually worked out! Per your mention about data-setting persisting after reinstalling, YES! I forgot to include this step: Oh, I'm stupid. I forgot to include this one critical step, because like you said, data-persists after reinstalling NC app. To ensure that 100% erased NC app, cache, certificates, serving settings, I did the following: "Settings" > "Device Maintenance" (to get to storage) > "Storage" > "Apps" > "NextCloud" > "Storage" (should say like 45mb/64GB used or something) > "Manage Storage" > "CLEAR DATA". (Optional: You can also click "Clear Cache" option, I just did Clear data, which is prob the same. This ensure that all the "Settings, Database, Server certificates from NextCloud's data will be deleted permanently, Downloaded Files will be kept untouched". THEN you can go delete account from NC, then delete NC app, then reinstall from Google Play or Fdroid. :) I'm super happy you got it running!! I'm definitely 100% sure it's about data-settings persistent after reinstall and corrupt settings. That's why a "Clear Data" before deleting app/reinstall helped me, and that's why when you installed a brand new version of NC, you got fresh clean settings, and it worked :) |
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Well I was using the nc-dev version which was not working, then installed the nc release from scratch from fdroid still did not work. These are 2 different apps and they do not share the same accounts, or data etc. |
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@gerroon |
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I did not need to delete the NC app, I was installing it the first time, that was my point. I have both NC dev version (which was th one I was uising originally) and the release version (installed to see if the Dev version was broken with the uploads) side by side. They do not share the same data/account space as far as I can tell. Yeah I disabled the battery optimisation stuff too, |
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Hi guys,
I have followed your guide @rwat1. For now it is working indeed.But I wonder for how long ;-(I have added a step which is to reboot after having deleted everything. Actually even after deleting everything, some settings remained such as the fingerprint lock.I have also deactived the fingerprint authentication.
Envoyé depuis mon smartphone Samsung Galaxy.
-------- Message d'origine --------De : gerroon <notifications@github.com> Date : 17/08/2018 18:08 (GMT+01:00) À : nextcloud/android <android@noreply.github.com> Cc : moulip <julien@technoaddict.fr>, Mention <mention@noreply.github.com> Objet : Re: [nextcloud/android] Auto upload doesn't work (#2834)
I did not need to delete the NC app, I was installing it the first time, that was my point.
I have both NC dev version (which was th one I was uising originally) and the release version (installed to see if the Dev version was broken with the uploads) side by side. They do not share the same data space as far as I can tell.
Yeah I disabled the battery optimisation stuff too,
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@rwat1 , thank you.
I have to say, I have never had any success using the Clear Data option. I haven't really looked into it much - but I am certain it has never worked for me. I had never seen an app-specific 'Clear Data' option in an Android app, before Nextcloud - so I don't know if there is an alternative way of clearing application data - but I do know that uninstalling the app, or choosing 'Clear Data', hasn't been successful for me in the past, and the configuration data still persists. I don't know if anyone knows of another mechanism to clear the Nextcloud application's data? A new instance of the application (installed via F-Droid, rather than Google Play) is working fine for me at the moment, for what it's worth. My working theory is that something in the configuration data for the application is causing the auto upload detection function to fail - and since this configuration data persists after a clear data / uninstall / reinstall cycle, it continues to fail to work. |
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@jmhunter, Like I said in my last comment, you can use the NC clear data settings, uninstall it and then reboot. |
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I'm glad it works for you guys 👍 @gerroon You can follow these instructions to Clear NC Data settings as moulip and I did and try reinstalling (with "unmonitored app no sleep") "Settings" > "Device Maintenance" (to get to storage) > "Storage" > "Apps" > "NextCloud" > "Storage" (should say like 45mb/64GB used or something) > "Manage Storage" > "CLEAR DATA". (Optional: You can also click "Clear Cache" option, I just did Clear data, which is prob the same. Then Moulip said to: "REBOOT" then reinstall app. |
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What I am saying is that I should not even have a clear data problem, because this was a fresh new copy of the Nc app release. All that stuff is a concern if you already installed it before. I can give this a try for sure. |
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I switched from Samsung A5 phone to a relatively recent Google Pixel phone - and magic: now it works fine. The new phone uses Android 10 (not 100% sure). |
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Thx for the info re Pixel phone... I'm still on the Samsung SM-N950U with Verizon as the carrier. I wonder if Samsung has some throttle control within the phone? The NextCloud upload failure with larger files is not unique to the connection; i.e. failure occurs with WiFi or Cellular. What is different about the Goggle Pixel Phone? The only difference I see on my phone is Android V9 vs your v10. Interesting. The app "FolderSync" continues to work perfectly. |
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What a thread! Foldersync eh? |
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Yes. Foldersync seems to manage the file size... (chuck size?); no problems. I don't understand where NextCloud android client manages the protocol. Very sad... mostly loving NextCloud. |
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Still not works on S9 |
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I know, not very helpful but my S9+ works for quite some time now. Also the other phones I am using Nextcloud with, some other Samsung and Xperia Phones |
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It broke on my Xiaomi 9T running Android 10. So I fixed it by clearing cache, clearing data, removing account from NC app, uninstalling NC app, and re-installing, setting up. YAY! |
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This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! |
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Still not working. |
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Yeah... still doesn't work for me either. FolderSync working. |
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The issue has never been fixed or addressed, why is stalebot attempting to close this thread? |
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Well, don't blame the bot. Still, yes, I wish someone would give me the code to change. The solution must be a simple code change. I just don't know where to look. I'm not a programmer but interested in technology. I also admire NextCloud and love the solution as a document management tool. I use the "Next" app on my Android. Everything works for me except the upload limit. So sad. |
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This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! |
According to Google Play, Foldersync doesn't support Nextcloud. How did you get it to sync with Nextcloud? |
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Correct. FolderSync is standalone from NextCloud. I use it to upload then let NextCloud sync naturally. My problem is withe in initial upload which consistently fails on my Samsung Note8. Otherwise NextCloud is great! |
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I think I've found the solution. In Android go to Settings -> Accounts & Sync -> Nextcloud -> Sync. Nextcloud synced all files after I enabled this option. |
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Hey thx for the info peterp772000... I checked my Android and the sync was turned "OFF". However, even after turning "ON" there is no change. I still receive "Not Acceptable" when attempting files over about 8mb. I'll play more and try clearing cache and reset/repower to see if I can effect a change. If there is a change you'll be the second person to know! Thank you again. |
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thanks peterp772000 givign it a go, was that always there, or at least since this thread started? |
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Hi,
The toggle is off for me too, but the auto upload works flawlessly nevertheless.
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On Tue, Mar 10, 2020 at 7:34 AM +0100, "meika" <notifications@github.com> wrote:
thanks peterp772000 givign it a go, was that always there, or at least since this thread started?
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I started a discussion about the "sync" feature some time ago in the forum Perhaps we can - once again - try to clarify this, but as far as I have understood. The Sync Feature just helps to keep a background sync working, instead of the App put as a foreground process or have some special battery optimizations turned off. I realized that this is also draining quite some battery, but perhaps this has already changed. Anyhow, the forum discussion is open and should be restarted |
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Hi Meika, I'm using Android 9 which has been out since mid 2018 so I'm guessing that feature has been there since this thread started. |
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There are dozens of these threads, many of which are over 2 years old. How can such a core feature remain broken for this long? I have the same issue. Fresh install of the app (3.11) on a Samsung S9, fresh install of Nextcloud on Ubuntu. Nothing gets queued up for upload. There are no errors. It just doesn't do anything. It worked for about an hour, until I tried to change the upload destination. |
I do have a Samsung S9 as well, for more then a year now (or even longer) and for this time period, after fixing the Battery Optimization dilemma of Android, it just works flawless. Even the phones of my parents, sister, wife and others using my NC instance do work without issues (about 15 devices from different brands), as soon as you have the battery optimization thing handled on the different phones and after updating the OS. The only issue I have, some times, is a app which stops working in the background or pictures not moved to the internal app folder after the upload. So any ideas, except complaining in quite a harsh form? Giving some more insights on what and how? |
This are the 2 posts answering the question about the sync option in the android account settings, it makes sense for me |
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I have been hammering at this problem for a bit longer. Here is a recap of what happened, what I did and what worked. I turned on auto upload for a few directories, then changed the destination directory. The uploads kept going to the old directory, so I pressed the 'X' button in the uploads tab. It seems as if it completely removed these files from the upload queue, forever. Toggling the auto-upload settings, changing the destination folder, restarting the phone, restarting the app and clearing the app cache had no effect. New photos would still get uploaded, but old ones would not. The solution was to reinstall the app, and reconfigure everything. It definitely was not a battery issue. After a reinstall, I encountered the battery saving issues you have mentioned. This separate problem was solved by changing the phone settings. This is something I'm happy to live with, as long as all the files make it to the server eventually. I apologise for my harsh tone. It was issue in a troublesome 10 hour Nextcloud setup marathon. I was promised the moon, but couldn't get the only feature I cared about to work. Still, lashing out at the maintainers definitely was uncalled for. |
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@nicbou As for me, I am nor sure why sometimes (rarely) some pics which do get uploaded are not moved to the apps directory. I have now way to debug this behavior nor reproduce it consistently. Makes it hard for everyone to fix it - sadly. |
and others
Actual behaviour
Expected behaviour
Steps to reproduce
Environment data
Android version: 7.1.2
Device model: Sony Z1 Compact
Stock or customized system: AICP Android (based on LineageOS)
Nextcloud app version: 3.2.1
Nextcloud server version: 13.0.4
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