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Client crashes under Win7 with error in ig75icd64.dll #939

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ThomasDaheim opened this issue Dec 12, 2018 · 2 comments
Closed

Client crashes under Win7 with error in ig75icd64.dll #939

ThomasDaheim opened this issue Dec 12, 2018 · 2 comments

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@ThomasDaheim
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Expected behaviour

Client starts

Actual behaviour

Short hourglass cursor and no further activity.

Steps to reproduce

  1. Start nextcloud.exe

Client configuration

Client version: 2.5.1.61652
Intel driver version: 10.18.10.4425 (updated before testing)

Operating system: Win7

OS language: English

Installation path of client: C:\Program Files (x86)\Nextcloud\nextcloud.exe

Logs

Error in Event viewer:

Faulting application name: nextcloud.exe, version: 2.5.1.61652, time stamp: 0x5c0674e1
Faulting module name: ig75icd64.dll, version: 10.18.10.4425, time stamp: 0x5702a9ad
Exception code: 0xc0000005
Fault offset: 0x000000000017143a
Faulting process id: 0x36c0
Faulting application start time: 0x01d49200d6231e68
Faulting application path: C:\Program Files (x86)\Nextcloud\nextcloud.exe
Faulting module path: C:\WINDOWS\system32\ig75icd64.dll
Report Id: 15a95bb0-fdf4-11e8-9c54-0050b67b252d

No output created from nextcloud --logfile log.txt.

@stfast
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stfast commented Apr 26, 2019

Faulting application name: nextcloud.exe, version: 2.5.2.5231, time stamp: 0x5c90e346
Faulting module name: ig9icd64.dll, version: 25.20.100.6323, time stamp: 0x5ba3fd9c
Exception code: 0xc0000005
Fault offset: 0x000000000001f82e
Faulting process id: 0x2718
Faulting application start time: 0x01d4fbf7b9cedc9b
Faulting application path: C:\Program Files (x86)\Nextcloud\nextcloud.exe
Faulting module path: C:\windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\ig9icd64.dll
Report Id: d76feb5f-5850-4b5c-9810-06cb96ee2db9
Faulting package full name:
Faulting package-relative application ID:

@raimund-schluessler
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This is a duplicate of #896.

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3 participants