Auto upload to external storages not working with IOS App v4.1.0.17 and later #1788

mrtnd · 2021-12-01T11:46:29Z

Steps to reproduce

Update the App to the lastest version. In my case 4.1.0.17
Open the App - singed out?
Photos are uploaded automatically ?

Expected behaviour

After the update I should open the app and land on the FILES tab.
Any new Photos are uploaded automatically. Which is the normal behavior.

Actual behaviour

After the update I was singed out.
Auto Upload was off.
After manually enabling it, new Photos are recognized but are not uploaded automatically. Auto upload was working fine with the last version. I think it was 4.0.6

Upload Progress can be seen under More -> Transfers. It tries to upload the photos every couple of seconds, but with no success. It says "Error Waiting for upload"

I should mention that the location where photos are uploaded is a mapped folder (as a volume) into the docker container. But like I said, it was working before.

Logs

"PUT /remote.php/dav/files/share/photos/user/21-12-01%2012-29-25%202332.jpg HTTP/2.0" 404 182 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.1.0"

Environment data

iOS version:
OS 15.1

Nextcloud iOS app version:
14.1.0.17

Server operating system:
docker. it runs on ubuntu

Web server:
nginx

Database:
postgres 13.5

Nextcloud version:
22.2.3

chrissi5120 · 2021-12-10T14:02:54Z

Had the exact same error with
Nexcloud IOS-APP 4.1.0.17
Nextcloud Server 22.2.0
External Storage (locally mounted into docker container)

had to delete pending uploads and redefine target drive to get it working

mrtnd · 2021-12-10T15:18:16Z

Had the exact same error with Nexcloud IOS-APP 4.1.0.17 Nextcloud Server 22.2.0 External Storage (locally mounted into docker container)

had to delete pending uploads and redefine target drive to get it working

Thanks for the reply. I tried that already... didn't solve the issue for me.

I updated the server to 23.0.0 hoping that it will get fixed, but that didn't help either.

I have an Android device that uploads photos to the same location without problems...

It seems that the iOS client has a problem with external storages. Auto Upload to the default destination (/Photos) works fine.

meichthys · 2021-12-19T19:19:07Z

@mrtnd I see you closed this issue. Did you find a fix? I'm facing the same issue but haven't found a workaround yet unless i upload to a non 'external storage' directory:

mrtnd · 2021-12-25T11:17:12Z

@meichthys I didn't realize that it was closed until now. It must have happend by accident. It is open now

I have not found a solution. the newest server (23.0.0) and newest app (4.2.0) don't fix the issue.

Two versions ago had no issue uploading to external storages. Downgrading would be a solution?

muzzah · 2021-12-29T13:26:05Z

Having the same issues. iOS 4.1.0.17, server is 23.0.0. (Docker)

Images and videos in my camera roll wont upload with the same error message.

meichthys · 2021-12-29T15:56:57Z

@muzzah Are you uploading to an "External Storage"?

chrissi5120 · 2021-12-30T17:49:40Z

@mrtnd I see you closed this issue. Did you find a fix? I'm facing the same issue but haven't found a workaround yet unless i upload to a non 'external storage' directory:

Have you tried to ditch this uploads and create some new "samples"?

I could not figure out how to upload the files which were showing up with an error, but new uploads were not affected.

meichthys · 2021-12-30T20:12:35Z

@chrissi5120 I'm not sure what you mean by new "samples" but for me, any new photos taken have the same issue. Sometimes they do actually upload but usually they still show the same error in the app.

mrtnd · 2021-12-31T13:36:12Z

@chrissi5120 i tried everything..... turning autoupload off and on again and again, redefining target location, deleting cache, server update... I even reinstalled the App. Nothing. I cannot confirm that some photos are uploaded and some are not because I didn't want to keep track on that. I just set it to it's default path. That works.

trashcoder · 2022-01-01T17:02:56Z

Same here with App Version 4.2.0.5 and Server 22.2.3.

Some images are not uploaded when i activated "upload complete storage", even when i leave to default file path. I just switched on to make subfolders for every month and year.

JmbFountain · 2022-01-28T15:06:12Z

Can reproduce this with app version 4.2.0.5 and server 23.0.0.0.

The Images are uploaded to Nextcloud-local storage just fine, but not to remote Storage (SMB).
I get the following Error message from Nextcloud:

{
  "reqId": "4Jpd6FBUlz3Wyb7n9ogZ",
  "level": 3,
  "time": "2022-01-28T14:36:55+00:00",
  "remoteAddr": "",
  "user": "admin",
  "app": "no app in context",
  "method": "PUT",
  "url": "/index.php/apps/files_external/globalstorages/1",
  "message": "Error while getting file info",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36",
  "version": "23.0.0.10",
  "exception": {
    "Exception": "Icewind\\SMB\\Exception\\ForbiddenException",
    "Message": "Invalid request for /IT_SLK (ForbiddenException)",
    "Code": 1,
    "Trace": [
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeState.php",
        "line": 67,
        "function": "fromMap",
        "class": "Icewind\\SMB\\Exception\\Exception",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeState.php",
        "line": 84,
        "function": "handleError",
        "class": "Icewind\\SMB\\Native\\NativeState",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeState.php",
        "line": 338,
        "function": "testResult",
        "class": "Icewind\\SMB\\Native\\NativeState",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeShare.php",
        "line": 305,
        "function": "getxattr",
        "class": "Icewind\\SMB\\Native\\NativeState",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeFileInfo.php",
        "line": 43,
        "function": "getAttribute",
        "class": "Icewind\\SMB\\Native\\NativeShare",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeFileInfo.php",
        "line": 69,
        "function": "stat",
        "class": "Icewind\\SMB\\Native\\NativeFileInfo",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Native/NativeShare.php",
        "line": 114,
        "function": "getSize",
        "class": "Icewind\\SMB\\Native\\NativeFileInfo",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/Lib/Storage/SMB.php",
        "line": 189,
        "function": "stat",
        "class": "Icewind\\SMB\\Native\\NativeShare",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/Lib/Storage/SMB.php",
        "line": 342,
        "function": "getFileInfo",
        "class": "OCA\\Files_External\\Lib\\Storage\\SMB",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Files/Storage/Common.php",
        "line": 458,
        "function": "stat",
        "class": "OCA\\Files_External\\Lib\\Storage\\SMB",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/Lib/Storage/SMB.php",
        "line": 717,
        "function": "test",
        "class": "OC\\Files\\Storage\\Common",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/MountConfig.php",
        "line": 130,
        "function": "test",
        "class": "OCA\\Files_External\\Lib\\Storage\\SMB",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/Controller/StoragesController.php",
        "line": 270,
        "function": "getBackendStatus",
        "class": "OCA\\Files_External\\MountConfig",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/apps/files_external/lib/Controller/GlobalStoragesController.php",
        "line": 187,
        "function": "updateStorageStatus",
        "class": "OCA\\Files_External\\Controller\\StoragesController",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 217,
        "function": "update",
        "class": "OCA\\Files_External\\Controller\\GlobalStoragesController",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 126,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/App.php",
        "line": 157,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Route/Router.php",
        "line": 302,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/lib/base.php",
        "line": 1006,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/index.php",
        "line": 36,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/var/www/nextcloud/apps/files_external/3rdparty/icewind/smb/src/Exception/Exception.php",
    "Line": 44,
    "CustomMessage": "Error while getting file info"
  }
}

meichthys · 2022-01-29T05:39:35Z

@mrtnd Could you please update the title of this issue to indicate that the issue is related to External Storage?
(I've closed my duplicate issue: #1828)

meichthys · 2022-01-29T06:08:47Z

When i see this issue happen on iOS, i also see the following in the Nextcloud logs:

[webdav] Fatal: Storage with mount id 2 is not available

PUT /remote.php/dav/files/my_user/Photos/22-01-29%2000-58-22%208040.jpg

mrtnd · 2022-01-29T06:12:22Z

When i see this issue happen on iOS, i also see the following in the Nextcloud logs:
[webdav] Fatal: Storage with mount id 2 is not available

PUT /remote.php/dav/files/my_user/Photos/22-01-29%2000-58-22%208040.jpg

I have no such errors in the log. Are you able to browse the external storage from within the app ? Is it properly shown?

meichthys · 2022-01-29T06:31:39Z

The android app had a similar issue (nextcloud/android#468). It looks like it may be a timeout issue or a contenttype issue that could be fixed by checking for an empty content type of ;.

mrtnd · 2022-01-29T10:46:07Z

Yeah it all started with v4.1.0…. It was working fine with the version before that. Is there a way to downgrade?

mrtnd · 2022-02-14T10:24:15Z

Hi all any news regarding this issue?

JmbFountain · 2022-02-14T11:24:16Z

@mrtnd no, you can't really downgrade apps on iOS, unless you have a developer account or some MDM stuff.

mrtnd · 2022-02-14T13:49:13Z

Hi @JmbFountain that is really disappointing... cuz it was working before v4.1.0. I have an android client that is uploading to external storages just fine. So it must be a client issue, not server.

joinke · 2022-02-21T22:58:03Z

There was a question whether manually uploading a file to those remote storage works. Answer for me is YES 👍
(iOS 4.2.2 and NC 22.2.5 ) .

Manual Upload :

[22/Feb/2022:09:41:50 +1100] "PUT /nextcloud/remote.php/dav/files/Johan/piwigo_1/Johan/2022/HDPE_A4.pdf HTTP/1.1" 201 950 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"
[22/Feb/2022:09:41:56 +1100] "GET /nextcloud/index.php/core/preview.png?file=piwigo_1/Johan/2022/HDPE_A4.pdf&x=1024&y=1024&a=1&mode=cover HTTP/1.1" 200 506464 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"

The "Auto Upload" however fails (http 409 : conflict with current status of resource

[22/Feb/2022:09:52:19 +1100] "MKCOL /nextcloud/remote.php/dav/files/piwigo_1/Johan HTTP/1.1" 409 822 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"
[22/Feb/2022:09:52:19 +1100] "MKCOL /nextcloud/remote.php/dav/files/piwigo_1/Johan/2022 HTTP/1.1" 409 822 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"
[22/Feb/2022:09:52:20 +1100] "MKCOL /nextcloud/remote.php/dav/files/piwigo_1/Johan/2022/02 HTTP/1.1" 409 822 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"
[22/Feb/2022:09:52:21 +1100] "PUT /nextcloud/remote.php/dav/files/piwigo_1/Johan/2022/02/IMG_4449.JPG HTTP/1.1" 404 862 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.2.2"

joinke · 2022-02-22T00:41:58Z

For those who have control on underlying OS ...(Linux) A workaround which works on NC 23 (not tested on NC 22)
cd <data-directory> (data-directory in /var/www/nextcloud/config/config.php) (default)
mkdir <myexternaldir>
mount --bind <my-real-external-storage-dir> <data-directory>/<myexternaldir>
sudo -u www-data php occ files:scan --all (replace www-data with owner of nextcloud)

JmbFountain · 2022-02-22T12:42:01Z

If I read this correctly, your workaround is to mount the file server on the Nextcloud VM and then write there. However, this is kind of a pain in the back with the amount of ACLs these File Servers have on them in Enterprise environments. Our eventual goal is to replace most Windows Workstations with either Terminals that just open a webbrowser or Tablets. Once we migrated there, we want to just get rid of the Windows File servers. @MrTD I pinged a colleague of mine who is responsible for Mobile Deployments, we plan to push an old Version of this App using MDM and check if it solves the problem. If yes, we'll try to fork, fix and upstream

meichthys · 2022-02-22T13:29:03Z

If yes, we'll try to fork, fix and upstream

Please keep us updated!

mrtnd · 2022-02-22T15:57:03Z

@MrTD I pinged a colleague of mine who is responsible for Mobile Deployments, we plan to push an old Version of this App using MDM and check if it solves the problem. If yes, we'll try to fork, fix and upstream

Yes that would be great. Please keep us posted.

joinke · 2022-02-23T14:50:14Z

@JmbFountain indeed . mounted a remote filesystem using in this case smb on the OS. Then a bind mount to a subdirectory that nc has access to. It's a lot of workaround and agree with the hassle of file permissions

mrtnd closed this as completed Dec 4, 2021

mrtnd reopened this Dec 25, 2021

chrissi5120 mentioned this issue Dec 30, 2021

Photo auto-upload to external storage fails #1828

Closed

mrtnd changed the title ~~Latest IOS App (4.1.0.17) Auto Upload broken~~ Auto upload to external storages not working with IOS App v4.1.0.17 and later Jan 29, 2022

meichthys mentioned this issue Feb 28, 2022

iOS app cannot login into SMB external storage, unlike desktop web #1438

Open

shibacomputer mentioned this issue Apr 25, 2022

Issues in desktop client and mobile apps nextcloud/desktop#4536

Closed

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Auto upload to external storages not working with IOS App v4.1.0.17 and later #1788

Auto upload to external storages not working with IOS App v4.1.0.17 and later #1788

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Auto upload to external storages not working with IOS App v4.1.0.17 and later #1788

Auto upload to external storages not working with IOS App v4.1.0.17 and later #1788

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mrtnd commented Dec 1, 2021 • edited Loading

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