[Bug]: Message "Your storage is full, files can not be updated or synced anymore!" with S3 or external mounts

[wmeneses]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Hi, I upgraded to 28.0.2 and I got this error "Your storage is full, files can not be updated or synced anymore!"

I have no quota limit and my primary storage is S3.

Steps to reproduce

1.oep

Expected behavior

1 Any user is authenticated
2 The error appears

Installation method

None

Nextcloud Server version

28

Operating system

None

PHP engine version

PHP 8.1

Web server

Nginx

Database engine version

PostgreSQL

Is this bug present after an update or on a fresh install?

Updated from a MINOR version (ex. 22.1 to 22.2)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "objectstore": {
            "class": "OC\\Files\\ObjectStore\\S3",
            "arguments": {
                "bucket": "mab-nextcloud",
                "autocreate": true,
                "key": "***REMOVED SENSITIVE VALUE***",
                "secret": "***REMOVED SENSITIVE VALUE***",
                "hostname": "storage.googleapis.com",
                "port": 443,
                "use_ssl": true,
                "region": "us",
                "use_path_style": false
            }
        },
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "archivo.server.com",
            "10.128.0.75",
            "off.server.com",
            "127.0.0.1",
            "localhost"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "28.0.2.5",
        "overwrite.cli.url": "https:\/\/archivo.server.com",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "logtimezone": "America\/Bogota",
        "preview_ffmpeg_path": "\/usr\/bin\/ffmpeg",
        "log_type": "nextcloud",
        "logfile": "\/var\/www\/vhosts\/archivo.server.com\/httpdocs\/data\/nextcloud.log",
        "log_rotate_size": "31457280",
        "loglevel": 3,
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "default_language": "es",
        "default_locale": "es",
        "force_locale": "es",
        "useMultipartCopy": false,
        "maintenance_window_start": 1,
        "activity_expire_days": 30,
        "default_phone_region": "CO",
        "filelocking.enabled": true,
        "customclient_desktop": "https:\/\/deinteres.server.com\/raidrive",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0
        },
        "enable_previews": true,
        "part_file_in_storage": true,
        "filesystem_check_changes": 1,
        "filelocking.ttl": 43200,
        "lost_password_link": "disabled",
        "preview_libreoffice_path": "\/usr\/bin\/libreoffice",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "enabledPreviewProviders": [
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\Image",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\SVG",
            "OC\\Preview\\Font",
            "OC\\Preview\\MP3",
            "OC\\Preview\\Movie",
            "OC\\Preview\\MKV",
            "OC\\Preview\\MP4",
            "OC\\Preview\\AVI"
        ],
        "preview_office_cl_parameters": " --headless --nologo --nofirststartwizard --invisible --norestore --convert-to png --outdir ",
        "allow_user_to_change_display_name": false,
        "skeletondirectory": "\/var\/www\/vhosts\/archivo.server.com\/httpdocs\/data\/template",
        "onlyoffice": {
            "verify_peer_off": true
        },
        "app_install_overwrite": [
            "ldapcontacts",
            "extract",
            "files_archive",
            "files_external_gdrive",
            "files_readmemd"
        ],
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "maintenance": false,
        "theme": "",
        "ldapUserCleanupInterval": 5,
        "updater.release.channel": "stable",
        "enforce_theme": "",
        "versions_retention_obligation": "7, auto",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [
            "admin"
        ],
        "twofactor_enforced_excluded_groups": [],
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - announcementcenter: 6.7.0
  - audioplayer: 3.4.1
  - bruteforcesettings: 2.8.0
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contactsinteraction: 1.9.0
  - dav: 1.29.1
  - drawio: 3.0.2
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_external: 1.20.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - geoblocker: 0.5.13
  - groupfolders: 16.0.3
  - guests: 3.0.1
  - lookup_server_connector: 1.16.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - previewgenerator: 5.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - related_resources: 1.3.0
  - richdocuments: 8.3.1
  - richdocumentscode: 23.5.705
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - side_menu: 3.11.5
  - systemtags: 1.18.0
  - theming: 2.3.0
  - theming_customcss: 1.15.0
  - twofactor_backupcodes: 1.17.0
  - twofactor_nextcloud_notification: 3.8.0
  - unroundedcorners: 1.1.2
  - updatenotification: 1.18.0
  - user_ldap: 1.19.0
  - viewer: 2.2.0
  - workflowengine: 2.10.0
Disabled:
  - admin_audit: 1.18.0 (installed 1.17.0)
  - circles: 28.0.0-dev (installed 26.0.0)
  - dashboard: 7.8.0 (installed 7.6.0)
  - encryption: 2.16.0
  - files_zip: 1.5.0 (installed 1.5.0)
  - logreader: 2.13.0 (installed 2.12.0)
  - nextcloud_announcements: 1.17.0 (installed 1.15.0)
  - photos: 2.4.0 (installed 2.4.0)
  - recommendations: 2.0.0 (installed 1.6.0)
  - support: 1.11.0 (installed 1.10.0)
  - survey_client: 1.16.0 (installed 1.14.0)
  - suspicious_login: 6.0.0 (installed 5.0.0)
  - text: 3.9.1 (installed 3.7.2)
  - twofactor_totp: 10.0.0-beta.2
  - user_status: 1.8.1 (installed 1.6.0)
  - weather_status: 1.8.0 (installed 1.6.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

No response

Additional info

I have reported it in the community, but I never get a response.

[Arragon5xpwm]

I have the same issue and want to add that the desktop and mobile clients work correctly, just the webapp is reporting the error message and doesn't show any folders (neither those on s3 nor external storage)

[reneschuster]

The same here, files_external with samba shares. No quota for the user and about 2TB of free space on the share.
But I can see and use all files and folders.

[solracsf]

Regression from #42591

[joshtrichards]

No need to say "same issue" - doing so actually slows down development by creating noise. Just 👍 the initial report if you're experiencing the same problem (unless you have something informative to add that might help in resolution of course).

[alexrtmlinz]

Seems to be a User Contingent Issue.

If i log in with a User which has less then 10 MB inside his Cloudspace no Errors are created.

If i log in with a User with more then 512MB the Issue comes for every user.

Quota is set to Unlimited, i tested it also with 10GB and 5 GB same effect.

Hope this helps