Disabled Users not visible

[ajeoc]

Steps to reproduce

1. Log in as Admin
2. Go to Users and Disable an existing User (or create a new User to Test this)
3. On the left pane select the Group "Disabled"
   

Expected behaviour

The Group "Disabled" should list disabled User Accounts

Actual behaviour

The Group "Disabled" doesn't list the disabled Users. The amount (number) of disabled Users is visible.

Server configuration

Operating system: CentOS Linux release 7.4.1708 (Core)

Web server: Apache/2.4.6 (CentOS)

Database: 5.5.56-MariaDB MariaDB Server

PHP version: PHP 5.6.31

Nextcloud version: 12.0.3

Updated from an older Nextcloud/ownCloud or fresh install:
oC8.0 --> oC8.1 --> oC8.2 --> oC9.0 --> nC9.0 --> nC10.0 --> nC11.0 --> nC12.0

Where did you install Nextcloud from:

Signing status:
No errors have been found.

List of activated apps:
Enabled:

• activity: 2.5.2
• admin_audit: 1.2.0
• bruteforcesettings: 1.0.2
• comments: 1.2.0
• dav: 1.3.0
• federatedfilesharing: 1.2.0
• federation: 1.2.0
• files: 1.7.2
• files_pdfviewer: 1.1.1
• files_sharing: 1.4.0
• files_texteditor: 2.4.1
• files_trashbin: 1.2.0
• files_versions: 1.5.0
• files_videoplayer: 1.1.0
• logreader: 2.0.0
• lookup_server_connector: 1.0.0
• nextcloud_announcements: 1.1
• notifications: 2.0.0
• oauth2: 1.0.5
• password_policy: 1.2.2
• provisioning_api: 1.2.0
• serverinfo: 1.2.0
• sharebymail: 1.2.0
• survey_client: 1.0.0
• systemtags: 1.2.0
• twofactor_backupcodes: 1.1.1
• updatenotification: 1.2.0
• workflowengine: 1.2.0
  Disabled:
• encryption
• files_external
• firstrunwizard
• gallery
• theming
• user_external
• user_ldap

Nextcloud configuration:
{
"system": {
"instanceid": "ocnibw9w9uqp",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"localhost",
"192.168.200.15",
],
"datadirectory": "/home/share/data",
"overwrite.cli.url": "http://localhost/owncloud",
"dbtype": "mysql",
"version": "12.0.3.3",
"dbname": "owncloud",
"dbhost": "localhost",
"dbtableprefix": "oc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"mail_smtpmode": "smtp",
"mail_from_address": "share",
"mail_domain": "xxx",
"mail_smtphost": "192.168.200.14",
"mail_smtpport": "25",
"forcessl": true,
"forceSSLforSubdomains": true,
"loglevel": 2,
"default_language": "en",
"allow_user_to_change_display_name": false,
"updatechecker": false,
"check_for_working_htaccess": true,
"logtimezone": "Europe/Zurich",
"maintenance": false,
"theme": "cst",
"singleuser": false,
"trashbin_retention_obligation": "30, 31",
"memcache.local": "\OC\Memcache\APCu",
"updater.secret": "REMOVED SENSITIVE VALUE"
}
}

Are you using external storage, if yes which one: No

Are you using encryption: No

Are you using an external user-backend, if yes which one: No

Client configuration

Browser: IE 11, Firefox 56

Operating system: Windows 7

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

Note:
Somehow related to Issue #6217 but less steps to reproduce
Re-enabling disabled users with OCC command works

[nickvergessen]

Works fine here with a full admin.

Can you try a hard refresh too?

[ajeoc]

How to "hard refresh"? Thanks

[nickvergessen]

Ctrl + F5

But when it is still the case after reopening the browser then it might be a different story.

[ajeoc]

Doesn't help.
You remember this one owncloud/core#20303 (comment) ?
Could it be related???
The disabled Users are called test, testuser, testuser2
In the Database, in which Table should Disabled be? Can't find it when doing: select * from oc_groups

[nickvergessen]

Well it uses a fake group and then loops over all users and filters them manually:

server/settings/Controller/UsersController.php

Lines 305 to 318 in 5a257ce

	if ($gid !== '' && $gid !== '_disabledUsers') {
	$batch = $this->getUsersForUID($this->groupManager->displayNamesInGroup($gid, $pattern, $limit, $offset));
	} else {
	$batch = $this->userManager->search($pattern, $limit, $offset);
	}
	foreach ($batch as $user) {
	if (($gid !== '_disabledUsers' && $user->isEnabled()) ||
	($gid === '_disabledUsers' && !$user->isEnabled())
	) {
	$userObjects[] = $user;
	$users[] = $this->formatUserForIndex($user);
	}
	}

[hubertbanas]

Is there any updates on this issue?

[ajeoc]

From my side no. I still experience this issue on my productive platform.

[hubertbanas]

Yeah, I experience this bug here as well.

[supremesyntax]

Also here with NC 12.0.3 (Updated from 11.0.5)

User interface indicates one user is disabled although i don't remember disabling one.
When i click on Disabled (pseudo user group) the list is empty.

I also created one fresh user and disabled this user. The list 'Disabled' stays empty.

Found out another strange thing, don't know if it is intended to be like this: when a user is disabled i am still able to share with him.

[MattyShires]

Same issue on 12.0.4, using an LDAP back-end for users, all users and groups are correctly detected but will not show up in the disabled users list if they are disabled, running the "occ user:enable {username}" will make them visible again.

[michag86]

I think this #7292 can fix the problem. I've tested this on 12.0.4 successfully. Not shure if this also works with ldap back end.

[MorrisJobke]

Fixed by #7292 in 13 and will be fixed in 12.0.6 with #8006

[ghost]

Hello,

I have exactly the same issue but with Nginx, PHP-FPM and MariaDB. This doesn't generate logs and I really don't know where to look to debug.

I upgraded to v13 and the problem still occur.

Thanks in advance,

[michag86]

As group admin or as "full" admin?

[ghost]

@michag86 as full admin.

[ajeoc]

I can confirm it's fixed in nC13 and nC12.0.5 Build:2018-02-28T01:02:27+00:00 (nC12.0.6 will fix this too) for the Group Admin. Disabled Users are listed now.
But for the Full Admin the Category Disabled still shows no Users.
So this is not fixed!

[michag86]

Hmmm. I cannot confirm this. Tested with NC13 and NC 12.0.5 (Fix from 12.0.6 applied).
If you use the developer mode from the browser, what is the response from:
[nextcloudurl]/settings/users/users?offset=0&limit=50&gid=_disabledUsers&pattern= ?

Normally this should look like this:
[{"name":"testuser","displayname":"testuser","groups":["Test-Group"],"subadmin":[],"quota":"5 GB","quota_bytes":5368709120,"storageLocation":"\/var\/www\/htdocs\/nextcloudrootdir\/data\/testuser","lastLogin":0,"backend":"Database","email":"","isRestoreDisabled":false,"isAvatarAvailable":true,"isEnabled":false,"size":0}]
@ajeoc @Mathias-B

[ajeoc]

I don't have anything related there:

[michag86]

Can you switch to network and click on Disabled again? There should be such a request.

[ajeoc]

[michag86]

The response in the right side would be interesting.

[ajeoc]

See here:

Thank you

[ajeoc]

@MorrisJobke
It's not fixed. Can you reopen?

[MorrisJobke]

It's not fixed. Can you reopen?

The issue in here is fixed. You seem to have a different cause and should be a separate ticket. Please also fill out the issue template when opening the new ticket.