Method failed: HTTP/1.1 500 Server Error #5392

itsaboutcode · 2022-08-29T12:37:30Z

itsaboutcode
Aug 29, 2022

Describe the bug
Getting Method failed: HTTP/1.1 500 Server Error error.

To Reproduce

Just do the fresh installation of windows server 2019 on AWS.
Install the latest version of Java JDK and JRE
install the latest version 4.1.0 and you get this error.

Screenshots

Environment (please complete the following information):

OS: Windows Server 2019
Java Distribution/Version [Java Version 8 Update 341]
Connect Version [4.1.0]

Additional context

Method failed: HTTP/1.1 500 Server Error
com.mirth.connect.client.core.ClientException: Method failed: HTTP/1.1 500 Server Error
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.java:533)
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.java:457)
at com.mirth.connect.client.core.ServerConnection.executeAsync(ServerConnection.java:303)
at com.mirth.connect.client.core.ServerConnection.apply(ServerConnection.java:169)
at org.glassfish.jersey.client.ClientRuntime.invoke(ClientRuntime.java:255)
at org.glassfish.jersey.client.JerseyInvocation$3.call(JerseyInvocation.java:722)
at org.glassfish.jersey.internal.Errors.process(Errors.java:315)
at org.glassfish.jersey.internal.Errors.process(Errors.java:297)
at org.glassfish.jersey.internal.Errors.process(Errors.java:228)
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:444)
at org.glassfish.jersey.client.JerseyInvocation.invoke(JerseyInvocation.java:718)
at org.glassfish.jersey.client.JerseyInvocation$Builder.method(JerseyInvocation.java:430)
at org.glassfish.jersey.client.proxy.WebResourceFactory.invoke(WebResourceFactory.java:381)
at com.sun.proxy.$Proxy68.getDashboardChannelInfo(Unknown Source)
at sun.reflect.GeneratedMethodAccessor39.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.mirth.connect.client.core.Client$2.invoke(Client.java:270)
at com.sun.proxy.$Proxy68.getDashboardChannelInfo(Unknown Source)
at com.mirth.connect.client.core.Client.getDashboardChannelInfo(Client.java:1221)
at com.mirth.connect.client.ui.Frame$12.doInBackground(Frame.java:2422)
at com.mirth.connect.client.ui.Frame$12.doInBackground(Frame.java:2405)
at com.mirth.connect.client.ui.QueuingSwingWorker.doInBackground(QueuingSwingWorker.java:97)
at javax.swing.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at javax.swing.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.mirth.connect.client.core.EntityException: {
"servlet":"org.glassfish.jersey.servlet.ServletContainer-7ac94c86",
"message":"Request failed.",
"url":"/api/4.1.0/channels/statuses/initial",
"status":"500"
}
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.java:530)
... 28 more

Answered by ab-20-m

Aug 29, 2022

@adil-appifytech Are you applying the full contents of docs/mcservice-java9+.vmoptions to the mcservice.vmoptions and mcserver.vmoptions files or just adding the single --add-opens statement? You need to add all of the --add-opens from the mcservice-java9+.vmoptions file.

View full answer

jonbartels · 2022-08-29T13:44:45Z

jonbartels
Aug 29, 2022

The errors shown are from the GUI front-end.

What errors, if any, are recorded on the server in mirth.log?

0 replies

adil-appifytech · 2022-08-29T16:08:34Z

adil-appifytech
Aug 29, 2022

Hi @jonbartels - Attached is the log file I got

mirth_log.txt

0 replies

jonbartels · 2022-08-29T16:49:53Z

jonbartels
Aug 29, 2022

Lets see here:
Running Java HotSpot(TM) 64-Bit Server VM 18.0.2.1 on Windows Server 2019 (10.0, amd64), derby, with charset UTF-8.
Java 18

Then a whole mess of errors from XStream about:
Unable to make field private static final long java.util.Collections$EmptySet.serialVersionUID accessible: module java.base does not "opens java.util" to unnamed module @1f2781cf

A search: https://github.com/nextgenhealthcare/connect/search?q=opens+java.util&type=discussions

Turns up this workaround: #4602 (comment)

Tweak vmoptions and restart MC server and try it.

0 replies

adil-appifytech · 2022-08-29T18:34:41Z

adil-appifytech
Aug 29, 2022

Hi @jonbartels -

I put --add-opens=java.sql.rowset/com.sun.rowset=ALL-UNNAMED in mcserver.vmoptions but still facing the same issue.

0 replies

jonbartels · 2022-08-29T18:37:08Z

jonbartels
Aug 29, 2022

Are you running MC as a server or as a service? mcserver.vmoptions and mcservice.vmoptions apply to different ways of running MC

0 replies

adil-appifytech · 2022-08-29T18:47:43Z

adil-appifytech
Aug 29, 2022

@jonbartels - I did changed in both mcserver.vmoptions and mcservice.vmoptions, same issue

0 replies

ab-20-m · 2022-08-29T18:53:06Z

ab-20-m
Aug 29, 2022

@adil-appifytech Are you applying the full contents of docs/mcservice-java9+.vmoptions to the mcservice.vmoptions and mcserver.vmoptions files or just adding the single --add-opens statement? You need to add all of the --add-opens from the mcservice-java9+.vmoptions file.

0 replies

adil-appifytech · 2022-08-29T19:16:11Z

adil-appifytech
Aug 29, 2022

@ab-20-m - This is what my file look like.

0 replies

jonbartels · 2022-08-29T19:25:20Z

jonbartels
Aug 29, 2022

Oh. This explains it https://docs.nextgen.com/bundle/Mirth_User_Guide_41/page/connect/connect/topics/c_Using_Java_9_or_greater_mirth_connect_ug.html

0 replies

adil-appifytech · 2022-08-29T19:49:30Z

adil-appifytech
Aug 29, 2022

@jonbartels - Thanks. Last link you shared did the trick :)

0 replies

pacmano1 · 2022-08-29T20:34:17Z

pacmano1
Aug 29, 2022
Collaborator

Not an issue, converted to discussion.

0 replies

Ramtirth123 · 2022-12-10T19:17:41Z

Ramtirth123
Dec 10, 2022

Getting an error same as above.

Error messages:

Method failed: HTTP/1.1 500 Server Error
com.mirth.connect.client.core.ClientException: Method failed: HTTP/1.1 500 Server Error
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.java:533)
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.java:457)
at com.mirth.connect.client.core.ServerConnection.executeAsync(ServerConnection.java:303)
at com.mirth.connect.client.core.ServerConnection.apply(ServerConnection.java:169)
at org.glassfish.jersey.client.ClientRuntime.invoke(ClientRuntime.java:255)
at org.glassfish.jersey.client.JerseyInvocation$3.call(JerseyInvocation.java:722)
at org.glassfish.jersey.internal.Errors.process(Errors.java:315)
at org.glassfish.jersey.internal.Errors.process(Errors.java:297)
at org.glassfish.jersey.internal.Errors.process(Errors.java:228)
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:444)
at org.glassfish.jersey.client.JerseyInvocation.invoke(JerseyInvocation.java:718)
at org.glassfish.jersey.client.JerseyInvocation$Builder.method(JerseyInvocation.java:430)
at org.glassfish.jersey.client.proxy.WebResourceFactory.invoke(WebResourceFactory.java:381)
at com.sun.proxy.$Proxy68.getDashboardChannelInfo(Unknown Source)
at sun.reflect.GeneratedMethodAccessor39.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.mirth.connect.client.core.Client$2.invoke(Client.java:273)
at com.sun.proxy.$Proxy68.getDashboardChannelInfo(Unknown Source)
at com.mirth.connect.client.core.Client.getDashboardChannelInfo(Client.java:1241)
at com.mirth.connect.client.ui.Frame$12.doInBackground(Frame.java:2432)
at com.mirth.connect.client.ui.Frame$12.doInBackground(Frame.java:2415)
at com.mirth.connect.client.ui.QueuingSwingWorker.doInBackground(QueuingSwingWorker.java:97)
at javax.swing.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at javax.swing.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.mirth.connect.client.core.EntityException: {
"servlet":"org.glassfish.jersey.servlet.ServletContainer-635962ae",
"message":"Request failed.",
"url":"/api/4.2.0/channels/statuses/initial",
"status":"500"
}
at com.mirth.connect.client.core.ServerConnection.handleResponse(ServerConnection.jav

Using Mirth connect 4.2.0
Using Java: java version "17.0.5"
OS - Windows.

I have added the vmoptions from the /docs/mcservice-java9+.vmoptions as per the readme files. But still seeing the same error.
Can someone please help to resolve this issue. I have spent a lot of time on this issue.

7 replies

pacmano1 Dec 11, 2022
Collaborator

What is the exact distribution of java 18 you are using? And you mentioned you added the vmoptions for java9+, that was to both mcserver.vmoptions and mcservice.vmopions? (One or the other is used based on how the server component is started).

Ramtirth123 Dec 11, 2022

I am sorry, I mentioned as java 18, it is Java 17.
Using java version "17.0.5".

No, I have added the vmoptions to mcserver.vmoptions only.

pacmano1 Dec 11, 2022
Collaborator

I didn't try java 17 since you said 18. But edit mcservice.vmoptions and restart.

Ramtirth123 Dec 11, 2022

@pacmano1
I modified it to mcservice.vmoptions, I am able to access it now. Don't see the error now.

Thank you very much for helping me.

@jonbartels Thank you for checking.

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