How we write

[Tosin-Balogun]

Use this issue to discuss the How we write page in the service manual or to share any research findings that relate to it.

Note that there is a separate GitHub issue for Reading age.

[sarawilcox]

We've had some feedback about the impact on trauma and high stress on users' ability to understand content and a proposal that we add more guidance about using action words and leaving no room for misunderstanding, with examples.