Add CreateTicket

nukosuke · Jun 6, 2019 · 4cadbc4 · 4cadbc4
1 parent 589c083
commit 4cadbc4
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Showing 2 changed files with 80 additions and 24 deletions.
diff --git a/zendesk/ticket.go b/zendesk/ticket.go
@@ -8,30 +8,29 @@ import (
 )
 
 type Ticket struct {
-	ID              int64         `json:"id,omitempty"`
-	URL             string        `json:"url,omitempty"`
-	ExternalID      string        `json:"external_id,omitempty"`
-	Type            string        `json:"type,omitempty"`
-	Subject         string        `json:"subject,omitempty"`
-	RawSubject      string        `json:"raw_subject,omitempty"`
-	Description     string        `json:"description,omitempty"`
-	Priority        string        `json:"priority,omitempty"`
-	Status          string        `json:"status,omitempty"`
-	Recipient       string        `json:"recipient,omitempty"`
-	RequesterID     int64         `json:"requester_id"`
-	SubmitterID     int64         `json:"submitter_id,omitempty"`
-	AssigneeID      int64         `json:"assignee_id,omitempty"`
-	OrganizationID  int64         `json:"organization_id,omitempty"`
-	GroupID         int64         `json:"group_id,omitempty"`
-	CollaboratorIDs []int64       `json:"collaborator_ids,omitempty"`
-	Collaborators   Collaborators `json:"collaborators,omitempty"`
-	FollowerIDs     []int64       `json:"follower_ids,omitempty"`
-	EmailCCIDs      []int64       `json:"email_cc_ids,omitempty"`
-	ForumTopicID    int64         `json:"forum_topic_id,omitempty"`
-	ProblemID       int64         `json:"problem_id,omitempty"`
-	HasIncidents    bool          `json:"has_incidents,omitempty"`
-	DueAt           time.Time     `json:"due_at,omitempty"`
-	Tags            []string      `json:"tags,omitempty"`
+	ID              int64     `json:"id,omitempty"`
+	URL             string    `json:"url,omitempty"`
+	ExternalID      string    `json:"external_id,omitempty"`
+	Type            string    `json:"type,omitempty"`
+	Subject         string    `json:"subject,omitempty"`
+	RawSubject      string    `json:"raw_subject,omitempty"`
+	Description     string    `json:"description,omitempty"`
+	Priority        string    `json:"priority,omitempty"`
+	Status          string    `json:"status,omitempty"`
+	Recipient       string    `json:"recipient,omitempty"`
+	RequesterID     int64     `json:"requester_id,omitempty"`
+	SubmitterID     int64     `json:"submitter_id,omitempty"`
+	AssigneeID      int64     `json:"assignee_id,omitempty"`
+	OrganizationID  int64     `json:"organization_id,omitempty"`
+	GroupID         int64     `json:"group_id,omitempty"`
+	CollaboratorIDs []int64   `json:"collaborator_ids,omitempty"`
+	FollowerIDs     []int64   `json:"follower_ids,omitempty"`
+	EmailCCIDs      []int64   `json:"email_cc_ids,omitempty"`
+	ForumTopicID    int64     `json:"forum_topic_id,omitempty"`
+	ProblemID       int64     `json:"problem_id,omitempty"`
+	HasIncidents    bool      `json:"has_incidents,omitempty"`
+	DueAt           time.Time `json:"due_at,omitempty"`
+	Tags            []string  `json:"tags,omitempty"`
 
 	// TODO: Via          #123
 	// TODO: CustomFields #122
@@ -53,6 +52,21 @@ type Ticket struct {
 	IsPublic            bool      `json:"is_public,omitempty"`
 	CreatedAt           time.Time `json:"created_at,omitempty"`
 	UpdatedAt           time.Time `json:"updated_at,omitempty"`
+
+	// Collaborators is POST only
+	Collaborators Collaborators `json:"collaborators,omitempty"`
+
+	// Comment is POST only and required
+	Comment TicketComment `json:"comment,omitempty"`
+
+	// TODO: TicketAudit (POST only)
+}
+
+// TODO: This is temporary struct for ticket support.
+//       Need to make it into correct TicketComment structure.
+//       https://developer.zendesk.com/rest_api/docs/support/ticket_comments
+type TicketComment struct {
+	Body string `json:"body"`
 }
 
 // TicketAPI an interface containing all ticket related methods
@@ -80,3 +94,24 @@ func (z *Client) GetTicket(ctx context.Context, ticketID int64) (Ticket, error)
 
 	return result.Ticket, err
 }
+
+// CreateTicket create a new ticket
+//
+// ref: https://developer.zendesk.com/rest_api/docs/support/tickets#create-ticket
+func (z *Client) CreateTicket(ctx context.Context, ticket Ticket) (Ticket, error) {
+	var data, result struct {
+		Ticket Ticket `json:"ticket"`
+	}
+	data.Ticket = ticket
+
+	body, err := z.post(ctx, "/tickets.json", data)
+	if err != nil {
+		return Ticket{}, err
+	}
+
+	err = json.Unmarshal(body, &result)
+	if err != nil {
+		return Ticket{}, err
+	}
+	return result.Ticket, nil
+}
diff --git a/zendesk/ticket_test.go b/zendesk/ticket_test.go
@@ -20,3 +20,24 @@ func TestGetTicket(t *testing.T) {
 		t.Fatalf("Returned ticket does not have the expected ID %d. Ticket id is %d", expectedID, ticket.ID)
 	}
 }
+
+func TestCreateTicket(t *testing.T) {
+	mockAPI := newMockAPIWithStatus(http.MethodPost, "ticket.json", http.StatusCreated)
+	client := newTestClient(mockAPI)
+	defer mockAPI.Close()
+
+	ticket, err := client.CreateTicket(ctx, Ticket{
+		Subject: "nyanyanyanya",
+		Comment: TicketComment{
+			Body: "(●ↀ ω ↀ )",
+		},
+	})
+	if err != nil {
+		t.Fatalf("Failed to create ticket: %s", err)
+	}
+
+	expectedID := int64(4)
+	if ticket.ID != expectedID {
+		t.Fatalf("Returned ticket does not have the expected ID %d. Ticket id is %d", expectedID, ticket.ID)
+	}
+}