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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,214 @@ | ||
| { | ||
| "ticket": { | ||
| "url": "https://d3v-terraform-provider.zendesk.com/api/v2/tickets/4.json", | ||
| "id": 4, | ||
| "external_id": null, | ||
| "via": { | ||
| "channel": "api", | ||
| "source": { | ||
| "from": {}, | ||
| "to": {}, | ||
| "rel": null | ||
| } | ||
| }, | ||
| "created_at": "2019-06-06T10:02:04Z", | ||
| "updated_at": "2019-06-06T10:02:04Z", | ||
| "type": null, | ||
| "subject": "nyanyanyanya", | ||
| "raw_subject": "nyanyanyanya", | ||
| "description": "(●ↀ ω ↀ )", | ||
| "priority": "urgent", | ||
| "status": "new", | ||
| "recipient": null, | ||
| "requester_id": 377922500012, | ||
| "submitter_id": 377922500012, | ||
| "assignee_id": null, | ||
| "organization_id": 360363695492, | ||
| "group_id": 360004077472, | ||
| "collaborator_ids": [ | ||
| 377922500012 | ||
| ], | ||
| "follower_ids": [ | ||
| 377922500012 | ||
| ], | ||
| "email_cc_ids": [], | ||
| "forum_topic_id": null, | ||
| "problem_id": null, | ||
| "has_incidents": false, | ||
| "is_public": true, | ||
| "due_at": null, | ||
| "tags": [], | ||
| "custom_fields": [], | ||
| "satisfaction_rating": null, | ||
| "sharing_agreement_ids": [], | ||
| "fields": [], | ||
| "followup_ids": [], | ||
| "ticket_form_id": 360000389592, | ||
| "brand_id": 360002256672, | ||
| "satisfaction_probability": null, | ||
| "allow_channelback": false, | ||
| "allow_attachments": true | ||
| }, | ||
| "audit": { | ||
| "id": 653915434212, | ||
| "ticket_id": 4, | ||
| "created_at": "2019-06-06T10:02:04Z", | ||
| "author_id": 377922500012, | ||
| "metadata": { | ||
| "system": { | ||
| "client": "curl/7.54.0", | ||
| "ip_address": "202.32.29.8", | ||
| "location": "Setagaya, 40, Japan", | ||
| "latitude": 35.63329999999999, | ||
| "longitude": 139.64999999999998 | ||
| }, | ||
| "custom": {} | ||
| }, | ||
| "events": [ | ||
| { | ||
| "id": 653915434312, | ||
| "type": "Comment", | ||
| "author_id": 377922500012, | ||
| "body": "(●ↀ ω ↀ )", | ||
| "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(●ↀ ω ↀ )</p></div>", | ||
| "plain_body": "(●ↀ ω ↀ )", | ||
| "public": true, | ||
| "attachments": [], | ||
| "audit_id": 653915434212 | ||
| }, | ||
| { | ||
| "id": 653915434392, | ||
| "type": "Create", | ||
| "value": "nyanyanyanya", | ||
| "field_name": "subject" | ||
| }, | ||
| { | ||
| "id": 653915434432, | ||
| "type": "Create", | ||
| "value": "urgent", | ||
| "field_name": "priority" | ||
| }, | ||
| { | ||
| "id": 653915434452, | ||
| "type": "Create", | ||
| "value": "Yosuke Tamura <nukosuke@lavabit.com>", | ||
| "field_name": "current_collaborators" | ||
| }, | ||
| { | ||
| "id": 653915434472, | ||
| "type": "Create", | ||
| "value": "377922500012", | ||
| "field_name": "requester_id" | ||
| }, | ||
| { | ||
| "id": 653915434532, | ||
| "type": "Create", | ||
| "value": "new", | ||
| "field_name": "status" | ||
| }, | ||
| { | ||
| "id": 653915434632, | ||
| "type": "Create", | ||
| "value": null, | ||
| "field_name": "type" | ||
| }, | ||
| { | ||
| "id": 653915434692, | ||
| "type": "Create", | ||
| "value": "360004077472", | ||
| "field_name": "group_id" | ||
| }, | ||
| { | ||
| "id": 653915434752, | ||
| "type": "Create", | ||
| "value": "360363695492", | ||
| "field_name": "organization_id" | ||
| }, | ||
| { | ||
| "id": 653915434812, | ||
| "type": "Create", | ||
| "value": "360002256672", | ||
| "field_name": "brand_id" | ||
| }, | ||
| { | ||
| "id": 653915434872, | ||
| "type": "Create", | ||
| "value": "360000389592", | ||
| "field_name": "ticket_form_id" | ||
| }, | ||
| { | ||
| "id": 653915434932, | ||
| "type": "Notification", | ||
| "via": { | ||
| "channel": "rule", | ||
| "source": { | ||
| "from": { | ||
| "deleted": false, | ||
| "title": "Notify requester of received request", | ||
| "id": 360086157152, | ||
| "revision_id": 6 | ||
| }, | ||
| "rel": "trigger" | ||
| } | ||
| }, | ||
| "subject": "[Request received]", | ||
| "body": "Your request ({{ticket.id}}) has been received and is being reviewed by our support staff.\n\nTo add additional comments, reply to this email.\n\n{{ticket.comments_formatted}}", | ||
| "recipients": [ | ||
| 377922500012 | ||
| ] | ||
| }, | ||
| { | ||
| "id": 653915435052, | ||
| "type": "Notification", | ||
| "via": { | ||
| "channel": "rule", | ||
| "source": { | ||
| "from": { | ||
| "deleted": false, | ||
| "title": "Notify group of assignment", | ||
| "id": 360086157252, | ||
| "revision_id": 2 | ||
| }, | ||
| "rel": "trigger" | ||
| } | ||
| }, | ||
| "subject": "[{{ticket.account}}] \"{{ticket.group.name}}\" assignment: {{ticket.title}}", | ||
| "body": "This ticket (#{{ticket.id}}) has been assigned to group '{{ticket.group.name}}', of which you are a member.\n\n{{ticket.comments_formatted}}", | ||
| "recipients": [ | ||
| 378533709912, | ||
| 377922500012 | ||
| ] | ||
| }, | ||
| { | ||
| "id": 653915435192, | ||
| "type": "Notification", | ||
| "via": { | ||
| "channel": "rule", | ||
| "source": { | ||
| "from": { | ||
| "deleted": false, | ||
| "title": "Notify all agents of received request", | ||
| "id": 360086157272, | ||
| "revision_id": 4 | ||
| }, | ||
| "rel": "trigger" | ||
| } | ||
| }, | ||
| "subject": "[{{ticket.account}}] {{ticket.title}}", | ||
| "body": "A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}", | ||
| "recipients": [ | ||
| 378533709912, | ||
| 377922500012 | ||
| ] | ||
| } | ||
| ], | ||
| "via": { | ||
| "channel": "api", | ||
| "source": { | ||
| "from": {}, | ||
| "to": {}, | ||
| "rel": null | ||
| } | ||
| } | ||
| } | ||
| } |
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