livechat: Cannot View Images and Attachment

[offer1983]

livechat: Cannot View Images and Attachment

Website visitors cannot view attachments while chatting.

[jeanlucmongrain]

that is probably a permission issue, but I couldn't figure which one. might be related to #35037

[pedrobaeza]

Hi, thanks for reporting. Are you able to reproduce the problem in runbot infrastructure (http://runbot.odoo.com/runbot - click on the blue door icon of the version row - admin/admin)?

If so, please explain with all the possible detailed steps to get to the error. Not having them, it's very difficult to hunt down the problem. Please don't be shy of adding details, and even better if you provide some screenshots or videos.

If not, this can be due to a configuration change, a custom/community module you have deployed in your DB or an outdated code. Please report back if it's the case.

For keeping a clean house in this issue tracker, if you don't answer in several days, this will be closed assuming it was one of the stated things.

[jeanlucmongrain]

I just tried with the last build of 13.0 branch and I could reproduce it

On the left side is the visitor (not logged session) and on the right side is admin user logged in.

admin user attached some random picture, the visitor gets a broken image URL.

The picture URL is /web/content/1587?download=true which 404 for visitor. But admin user image is valid, as I can download that file

As the same attachment URL is the same for both visitor and admin, it confirms my theory that it's a permission issue.

[pedrobaeza]

OK, thanks for the confirmation. @seb-odoo something to consider with #35037

[jeanlucmongrain]

OK, thanks for the confirmation. @seb-odoo something to consider with #35037

well, not exactly. it's not the same problem as I first suspected. as in this specific runbot instance I do see the avatar of the agent that chat with the visitor. I can't reproduce #35037

[seb-odoo]

It's still related though, as the root cause is likely the same: being able to see a message does not guarantee that other records referenced in the message are accessible.

It's not an obvious fix, and probably not fully fixable in stable, so I will tackle these after the OWL refactoring of mail is fully complete (it was merged but a lot still has to be fixed/converted including the public livechat). Related task would be 2223236.

[ska-ibees]

@seb-odoo Could you please share any update/ETA/temorary fix for this? We badly need file sharing in public chat and this issue still persists in 14.0 as well. Thanks.

[emagdalenaC2i]

same issue here with 14.0

[seb-odoo]

It's not done yet but it should be in v15 hopefully.

[ska-ibees]

Thanks for the update.