@NAME notification feature not working in 'full composer' view

[pjrobertson]

Impacted versions:
Odoo 12.0 (tested on 31b150f and 8a6e2ca)

Steps to reproduce:

1. Create a new item (e.g. Sales Order)
2. Scroll down to 'send message' / 'log note' section. Click 'Send message'
3. Type @ - note the autofill popup that appears with different user's names
4. Click the 'Fill composer' button:
   
5. Try re-typing the user name. Note that the autofill/@ feature does not work.

Current behavior:
@NAME feature to notify users does not work in full composer view.

Expected behavior:
@NAME features should work the same in the 'small' composer view as in the full composer view.

This is especially confusing because if a user first starts typing in the small view, then expands the view, it appears as if the @NAME feature is working, but it in fact is not. Example:

Start typing in small view, @NAME is working:

After expanding, text remains and it appears as if the @name will work. After a user sends the email they will expect to have notified the user, the reality is no notification will be sent.

[pedrobaeza]

This is a known problem, but can't be solved in existing versions AFAIK. @tde-banana-odoo is there any change expected in upcoming v14?

[tde-banana-odoo]

@seb-odoo ?

[seb-odoo]

Hello, there was no such change planned for the full composer for v14.

But thanks for reporting, I was not aware of the issue. It's not my priority right now but I'll keep it in mind.

[Yenthe666]

Would this be accepted as a bug report for V13 to be fixed?

[seb-odoo]

You can always try to send a ticket, I'm not the one deciding what is fixed or not.

Technically: considering the full composer uses the web_editor instead of a textarea, I don't think this will be changed before we have the new editor well working.

Functionally: That is assuming we even want to change it in the first place, as the full composer should be more used to send formatted emails to clients, not to tag other users.

[pedrobaeza]

@seb-odoo for me functionally it makes sense to embed images (that can only be done in full composer mode), and still ping someone without having to do anything else. The workaround is that in the full composer mode, you have a recipient list available to be extended with more followers, but not sure how it behaves when logging a note.