Addin sample not showing in new look outlook and browsers.

[glr0221]

Hello Microsoft team,

I hope all is well on your end.

I would just like to ask for some assistance on behalf of one of our customers. Their current problem is that the spam addin sample provided by Microsoft and our own spam addin do not show in OWA/browsers and in new look outlook. However, when they set the outlook client to classic look, the spam addin buttons are there.

Are there settings in the M365 platform that affect the show/hide behavior of the spam addin buttons? Why is it showing in classic look of outlook?

Thank you very much.

[AlexJerabek]

Hi @glr0221,

Thanks for reaching out. @samantharamon, could you please investigate?

[samantharamon]

Hi @glr0221,

Thanks for reporting this. I'm unable to replicate this issue with our sample (ran from GitHub and from localhost). I'm not familiar with any settings in Microsoft 365 that would affect the visibility of the spam-reporting button. Let me clarify and investigate this further with the team (@exextoc).

[dahuja10]

Hi, @glr0221 can you provide with following information -

1. Open OWA with enableTracing parameter like : "https://outlook.office.com/mail/inbox?enableTracing"
2. Get network from start of the OWA launch. You can follow the steps here.
3. Also copy the console logs.

[glr0221]

Thanks for the responses @samantharamon @AlexJerabek @dahuja10 . Very much appreciated. I will ask for this data and get back to you as soon as I can. If possible, is there a safer way of sharing data (probably by email) without having to post the data here on github? Thank you.

[dahuja10]

sure @glr0221, you can create a private repo on github and give access to @exextoc .

[glr0221]

@dahuja10 @samantharamon @AlexJerabek

Yesterday we got word from one of our customers that the spam addin now shows in new look outlook and OWA without them doing anything. They said that the buttons just showed up for them. So I really don't know what happened.

One other customer has this issue, but we are waiting for more details. Thanks to all of you for your responses.

[sivachandran-msft]

@glr0221 Please share the details once you received it. Thanks.

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[microsoft-github-policy-service]

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.