You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Removing permission to a distributor make all orders disappear from producer's reports.
If permission is removed while a distributor's OC is ongoing, the producer's products still appear in the OC, and customers can make orders (see #5832). The orders are available in the hub's reports and hub's Orders tab, but not in the producer's reports (the only place where a producer that sells through a distributor can find them). Thus, unless the producer is notified by the distributor that new orders have arrived, he wouldn't know.
We had the case of a producer who removed the permission by mistake and didn't understand why he couldn't see new orders.
Expected Behavior
Past and next orders should remain available in the producer's reports.
When removing permission while an OC is ongoing, an alert should be displayed to the producer, for example "As an OC is ongoing, your products will still be available for orders. If you want to be removed from the OC, please contact the coordinator."
Actual Behaviour
Past and next orders don't appear in producer's reports. The producer has no clue if new orders have been made.
A producer can remove permission while an OC is ongoing, and is not informed that his products will continue to be sold.
Steps to Reproduce
Create a Producer account (Profile, shop or hub), add a product
Create a Hub profile account (producer or non-producer)
Give the permission from Producer account to Hub to add products to order cycle
Add an order cycle from the Hub account, in which you select the Producer product
Make an order as a random client
On the Producer account, in the Reports tab, open "Orders and distributor" report
You see the order
On the Producer account, remove permission given at 3.
In the Reports tab, open "Orders and distributor" report
You can't see the order anymore
Make an order as a random client
On the Producer account, in the Reports tab, open "Orders and distributor" report
The new order is not there neither
Animated Gif/Screenshot
Producer's report - Permission granted
Producer's report - Permission removed
Workaround
The producer must ask the distributor to go to Order Cycles tab > Edit > click on the "Notify producers" button, so an email with the orders is sent to him.
Severity
bug-s3: a feature is broken but there is a workaround
The text was updated successfully, but these errors were encountered:
sigmundpetersen
changed the title
[Admin] [Permissions] Orders disappear from producer's reports after removing permission to distributor
[Admin][Permissions] Orders disappear from producer's reports after removing permission to distributor
Feb 8, 2024
Description
Removing permission to a distributor make all orders disappear from producer's reports.
If permission is removed while a distributor's OC is ongoing, the producer's products still appear in the OC, and customers can make orders (see #5832). The orders are available in the hub's reports and hub's Orders tab, but not in the producer's reports (the only place where a producer that sells through a distributor can find them). Thus, unless the producer is notified by the distributor that new orders have arrived, he wouldn't know.
We had the case of a producer who removed the permission by mistake and didn't understand why he couldn't see new orders.
Expected Behavior
Actual Behaviour
Steps to Reproduce
You see the order
You can't see the order anymore
The new order is not there neither
Animated Gif/Screenshot
Producer's report - Permission granted
Producer's report - Permission removed
Workaround
The producer must ask the distributor to go to Order Cycles tab > Edit > click on the "Notify producers" button, so an email with the orders is sent to him.
Severity
bug-s3: a feature is broken but there is a workaround
The text was updated successfully, but these errors were encountered: