[Stripe SCA] Failed SCA payments after failing user authentication

[filipefurtad0]

Description

If the Authentication step is refused, after the customer is prompted to authorize a payment, then any other Stripe payment using SCA cards (x-3184 card) will fail, if these are coming from backoffice orders.

A payment is only possible with the x-4242 card (or other payment method).

Expected Behavior

After a failed Stripe-SCA backoffice payment, a second attempt with a different card should be possible.

Actual Behaviour

After a failed Stripe-SCA backoffice payment, a second attempt with a different card is not possible.

Steps to Reproduce

1. As an admin: Place an order in the BO selecting Stripe and introducing the card x-3184 card, with data 01/23 - 123.

2. As customer: receive the email and follow the link to grant authorization. Click "Fail Authentication"

3. As an admin: Notice the failed payment.

4. Repeat steps 1 with a different card, like card x-3184 card, with data 03/25 - 321; notice the same outcome.

5. Repeat steps 2 but click "Complete Authentication."

6. As an admin: Notice the failed payment. -> should be successful.

7. Repeat steps 1 with a non-SCA card, like card x-4242 card, with data 03/25 - 321; notice payment is successful.

Animated Gif/Screenshot

Workaround

Use a different payment method or a non-3D card.

Severity

bug-s3: a feature is broken but there is a workaround

Your Environment

• Version used: v4.2.21
• Browser name and version: Firefox
• Operating System and version (desktop or mobile): Ubuntu 20.04

Possible Fix

[dacook]

Hi @filipefurtad0, I'm still learning how things work, and wondering does anyone need to be notified of this (eg #instance-managers)?

[filipefurtad0]

Hey @dacook,
Sure - please feel free to ask any time 👍 Also, do shout if you have any thoughts on how we could improve any of these processes.

does anyone need to be notified of this

Yeah, good point. I think the correct process would be to post this on #bugs channel. This one felt a little like an edge case, reason which I was not too loud about it. But still a good idea to post there. I've added it to a pre-existing epic too #8846 .

Thanks again for raising this.