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Add request not supported troubleshooting error #339

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merged 1 commit into from Dec 17, 2019
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Add request not supported troubleshooting error #339

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6 changes: 6 additions & 0 deletions USAGE.md
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Expand Up @@ -38,6 +38,7 @@ The skill connects your openHAB setup through the [myopenHAB.org](http://myopenH
* [Command Not Working](#command-not-working)
* [Device Not Found](#device-not-found)
* [Device Not Responding](#device-not-responding)
* [Request Not Supported](#request-not-supported)
* [Server Authentication Issue](#server-authentication-issue)
* [Server Not Accessible](#server-not-accessible)
* [Temperature Out Of Range](#temperature-out-of-range)
Expand Down Expand Up @@ -1127,6 +1128,11 @@ Here are some of the most common generic errors you may encounter while using th
* For group endpoints, partial properties responses will be send back to Alexa excluding items with invalid state. This will allow Alexa to acknowledge a command request assuming that the relevant item state is accurate. However, it will cause Alexa to generate this error when requesting the status of a device configured with an interface supporting that feature. For example, using a thermostat group endpoint, a request to set its mode will succeed but requesting its mode status will fail if one of its property state, such as its temperature sensor, is not defined in openHAB.
* This is the default error.

### Request Not Supported
* Alexa will respond with "_device_ doesn't support that"
* It indicates that a requested command is not supported by any of the device configured interfaces.
* To resolve this error, make sure that the relevant interfaces are configured properly on the given device. If this is the case, the response implies a limitation on the Alexa side. This will happen for a device with specific interfaces that don't support certain voice requests as of yet, such as the state of a PowerController or BrightnessController interface.

### Server Authentication Issue
* Alexa will respond with "Sorry something wrong, to control _device_ try disabling the skill and re-enabling it from your Alexa app"
* It indicates that Alexa isn't able to control the given device because of an authentication issue.
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