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add learnings from issue #1000 (#85)
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mi-hol committed Jul 8, 2021
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Expand Up @@ -2,37 +2,50 @@ Troubleshooting
===============


* **Web interface has missing fields and/or items showing that have been uninstalled.**
* **|omv| |webui| has missing fields and/or items showing that have been uninstalled.**

Clear your browser cache.

* **I mounted the drive using the command line or GUI tool and I can't pick that drive in the shared folder device dropdown.**
* **The |omv| |webui| keeps rejecting my admin/user password.**

Never mount a drive with anything other than the |omv| |webui|. This creates the necessary database entries to populate the device dropdown.
If the password is correct then this is most likely caused by the rootfs partition being full. This command can help track which folders are the biggest :command:`df -hx --max-depth=1 /`

* **I only see a few items in the web interface like the user section of Access Rights Management.**
* **I have problem accessing the |omv| |webui| with Firefox.**

Try the solution mentioned in the `Sencha ExtJS forum <https://www.sencha.com/forum/showthread.php?310206-ExtJ-6-doest-not-work-on-Linux-with-Firefox-45&p=1155250&viewfull=1#post1155250>`_ or the `Mozilla bugtracker <https://bugzilla.mozilla.org/show_bug.cgi?id=1301327>`_.

* **I only see a few items in the |omv| |webui| interface like the user section of Access Rights Management.**

You did not login as the admin user. This is the only user that can access everything.

* **I get an error every time I post in the forum especially if it is a long post and/or has links to external pages.**

The error is deceiving. Please don't keep trying to post. The spam filter has flagged your post and it will need to be approved. Please be patient.

* **I mounted the drive using the command line or GUI tool and I can't pick that drive in the shared folder device dropdown.**

Never mount a drive with anything other than the |omv| |webui|. This creates the necessary database entries to populate the device dropdown.

* **Samba is slow.**

Read these threads - `Tuning Samba for more speed <http://forum.openmediavault.org/index.php/Thread/12986-Tunning-Samba-for-more-speed/>`_ and `Tuning Samba for more speed 2 <http://forum.openmediavault.org/index.php/Thread/14615-Tuning-Samba-for-more-speed-2//>`_
Read these threads

- `read/write performance for SMB shares hosted on RPi4 <https://forum.openmediavault.org/index.php?thread/37285-rpi4-read-write-performance-for-smb-shares/&postID=260232#post260232>`_
- `Tuning Samba for more speed <http://forum.openmediavault.org/index.php/Thread/12986-Tunning-Samba-for-more-speed/>`_ (note: written for OMV 2.x)
- `Tuning Samba for more speed 2 <http://forum.openmediavault.org/index.php/Thread/14615-Tuning-Samba-for-more-speed-2//>`_ (note: written for OMV 2.x)

* **Samba share password is refused from Windows 10.**

To fix the problem you need to change the `Network Security LAN Manager authentication level <https://social.technet.microsoft.com/Forums/windows/en-US/8249ad4c-69aa-41ba-8863-8ecd7a7a4d27/samba-share-password-refused>`_.

* **The |webui| keeps rejecting my admin/user password.**

If the password is correct then this is most likely caused by the rootfs partition being full. This command can help track which folders are the biggest :command:`df -hx --max-depth=1 /`

* **I have problem accessing the web interface with Firefox.**
* **How to troubleshoot an error caused by an "Option" parameter passed to a plug-in**

Try the solution mentioned in the `Sencha ExtJS forum <https://www.sencha.com/forum/showthread.php?310206-ExtJ-6-doest-not-work-on-Linux-with-Firefox-45&p=1155250&viewfull=1#post1155250>`_ or the `Mozilla bugtracker <https://bugzilla.mozilla.org/show_bug.cgi?id=1301327>`_.
To find the root cause, run the faulty systemd unit file yourself by executing:
#
systemd restart <plug-in-daemon>

If output of <plug-in> is now more vebose, then you will get a hint on STDOUT. If not, then you need to run journalctl -f in parallel to get the syslog output. Admittedly, not really novice friendly, but it's really not possible to do it any other way. OMV always tries to be as error/debug friendly as possible; by default.

* **I am using JMicron drive enclosures and some of my drives are not appearing.**

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