openmrs · Carter21 · Apr 19, 2019 · dkayiwa · May 8, 2019 · dkayiwa
diff --git a/assets/Troubleshooting_Design_Flowchart.png b/assets/Troubleshooting_Design_Flowchart.png
diff --git a/assets/Troubleshooting_Development_Flowchart.png b/assets/Troubleshooting_Development_Flowchart.png
diff --git a/assets/troubleshootingflowchart.png b/assets/troubleshootingflowchart.png
diff --git a/en/Appendices/appendixC.md b/en/Appendices/appendixC.md
@@ -1,5 +1,44 @@
 <center><h1>Appendix C: Troubleshooting</h1></center>
+
 *********************************************
 
-![Troubleshooting Flow Chart](/assets/troubleshootingflowchart.png)
-<center>Troubleshooting Flow Chart
+## What to do when generally confused:
+
+* Read through the developer's manual
+* Read the introductory pages in the wiki
+* Search OpenMRS Talk for questions similar to your own
+
+# Purpose: Supplementary info for the visualization
+
+## How to utilize OpenMRS Talk:
+* Head to the [OpenMRS Talk](https://talk.openmrs.org/) page and search for a topic related to your issue. If there is not a related topic, create a new topic by selecting the “New Topic” button in the top right corner of the page.
+
+## Propose as a topic for a design forum:
+* To propose a new topic, reply to the [“Propose a Design Forum Topic”](https://talk.openmrs.org/t/propose-a-design-forum-topic/11596), including in your reply a title for the topic, a description of the topic, any required attendees for the call to be productive, and a desired timing. For more information on what design forums are and when they happen, head to the [Design Forum Documentation](https://wiki.openmrs.org/display/RES/Design+Forum) in the OpenMRS Wiki.
+
+## How to utilize IRC:
+* To connect to IRC, go to the [OpenMRS IRC Wiki page](https://wiki.openmrs.org/display/IRC/Home) and connect via the window within the wiki page. For tips on how to use IRC, head to the [IRC help page](http://www.irchelp.org/faq/irctutorial.html) for tutorials.
+
+## Creating a JIRA Ticket:
+* To create a JIRA ticket, go to the [OpenMRS Issues page](https://issues.openmrs.org/secure/Dashboard.jspa) and login to your OpenMRS account. If you do not have an account, you will not be able to add a ticket. Once logged in, select the “Create” button at the top of the page to start the process of creating a new ticket.
+
+
+## Helpful Links:
+
+[Introductory Pages](https://wiki.openmrs.org/display/docs/Introduction+to+OpenMRS)
+
+[Sign up for OpenMRS ID](https://id.openmrs.org/)
+
+[OpenMRS Talk](https://talk.openmrs.org)
+
+[How to use OpenMRS Talk with Email](https://talk.openmrs.org/t/openmrs-talk-email-discussion-groups/1165)
+
+[OpenMRS IRC](https://wiki.openmrs.org/display/IRC/Home)
+
+[World of OpenMRS](https://openmrs.org/join-the-community/)
+
+[Code of Conduct](https://wiki.openmrs.org/display/docs/Code+of+Conduct)
+
+[What is Model-View-Controller (MVC)?](https://en.wikipedia.org/wiki/Model%E2%80%93view%E2%80%93controller)
+
+[What is an Open Web App (OWA)?](https://wiki.openmrs.org/display/docs/Open+Web+Apps+Module)
diff --git a/en/Appendices/appendixC/requirements-and-design.md b/en/Appendices/appendixC/requirements-and-design.md
@@ -0,0 +1,23 @@
+<center><h1>Requirements and Design Troubleshooting</h1></center>
+
+*********************************************
+
+![](/assets/Troubleshooting_Design_Flowchart.png)
+
+<center>Troubleshooting Flow Chart</center>
+
+## Helpful Links:
+
+[OpenMRS IRC](https://wiki.openmrs.org/display/IRC/Home)
+
+[OpenMRS Talk](https://talk.openmrs.org)
+
+[How to use OpenMRS Talk with Email](https://talk.openmrs.org/t/openmrs-talk-email-discussion-groups/1165)
+
+[OpenMRS Design Forum](https://wiki.openmrs.org/display/RES/Design+Forum)
+
+[Understanding Issues](https://wiki.openmrs.org/display/docs/Tickets)
+
+[OpenMRS Issues](https://issues.openmrs.org/secure/Dashboard.jspa)
+
+
diff --git a/en/Appendices/appendixC/software-and-development-troubleshooting.md b/en/Appendices/appendixC/software-and-development-troubleshooting.md
@@ -0,0 +1,24 @@
+<center><h1>Software and Development Troubleshooting</h1></center>
+
+*********************************************
+
+![](/assets/Troubleshooting_Development_Flowchart.png)
+
+<center>Troubleshooting Flow Chart</center>
+
+## Helpful Links:
+
+[OpenMRS IRC](https://wiki.openmrs.org/display/IRC/Home)
+
+[OpenMRS Talk](https://talk.openmrs.org)
+
+[How to use OpenMRS Talk with Email](https://talk.openmrs.org/t/openmrs-talk-email-discussion-groups/1165)
+
+[Software Installation](https://wiki.openmrs.org/display/docs/Step%20by%20Step%20Installation%20for%20Developers)
+
+[World of OpenMRS](https://openmrs.org/join-the-community/)
+
+[Rubber Duck Debugging](https://en.wikipedia.org/wiki/Rubber_duck_debugging)
+
+[Pair Programming](https://wiki.openmrs.org/display/docs/Pair+Programming)
+
diff --git a/en/SUMMARY.md b/en/SUMMARY.md
@@ -15,8 +15,10 @@
 * [Get Support](What_next/getSupport.md)
 * [Developer Checklist](What_next/devChecklist.md)
 * Appendices
-   * [Appendix A: Learning Resources](Appendices/appendixA.md)
-   * [Appendix B: OpenMRS Glossary](Appendices/appendixB.md)
-   * [Appendix C: Troubleshooting](Appendices/appendixC.md)
+  * [Appendix A: Learning Resources](Appendices/appendixA.md)
+  * [Appendix B: OpenMRS Glossary](Appendices/appendixB.md)
+  * [Appendix C: Troubleshooting](Appendices/appendixC.md)
+    * [Software and Development](Appendices/appendixC/software-and-development-troubleshooting.md)
+    * [Requirements and Design](Appendices/appendixC/requirements-and-design.md)
 * [About This Book](about.md)