complaints.rst

Complaint Workflow

For more detailed information read Complaints.

Tender Conditions Claims/Complaints

.. toctree::
    :maxdepth: 1

    complaints-tender

Tender Award Claims/Complaints

.. toctree::
    :maxdepth: 1

    complaints-award

Workflow

.. graphviz::

    digraph G {
        claim -> answered;
        edge[style=dashed];
        draft -> claim;
        answered -> {pending,resolved};
        {draft,claim,answered,pending} -> cancelled;
        edge[style=bold];
        pending -> {declined,resolved,invalid};
        edge[label="3d" style=dotted];
        claim -> pending;
        answered -> {resolved, invalid, declined};
    }

Roles

Complainant:	dashed
Procuring entity:	plain
Reviewer:	bold
Chronograph:	dotted

Statuses

draft:	Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it.
claim:	Procuring entity can upload documents and answer to claim. Complainant can cancel claim.
answered:	Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.
pending:	Reviewer can upload documents and review complaint. Complainant can cancel claim.
invalid:	Terminal status Complaint recognized as invalid.
declined:	Terminal status Complaint recognized as declined.
resolved:	Terminal status Complaint recognized as resolved.
cancelled:	Terminal status Complaint cancelled by complainant.